The customer service lessons we must all learn from that Comcast call

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​By now, you’ve probably  heard the call that hijacked the Internet last week. If not, let me warn you. It is painful – incredibly painful.  And while I do feel awful for the customer, ultimately, the cancellation call from hell breaks my heart for a shocking reason.

Listen to it again, and try not to empathize for the hapless agent and his cringe-inducing commitment to the Comcast way. This poor soul morphed, in eight short minutes and one tweet, from internal hero (revered and rewarded for his ability to continually face-off against tough odds and win) into the saddest character in a modern-day tragedy. Thankfully, like all great tragedies of the stage, we can heed the warnings and reap the rewards of lessons that become apparent.Frustrated for everyone

First, let me frame the scene. On one side of the phone we have Ryan Block, famous tech journalist (founder of gdgt and founding editor of Engadget), and on the other we have a nameless cog in the massive machine of horrible customer service that is commonly known as  Comcast. As in all tragedies, ultimately both players become victims of a larger, more devious force. Read more

Get Instant HR Alerts and Live Feeds with Zoho People.

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Jack, an executive, applies for a travel approval through his company’s HR portal. His manager misses the request amongst other important emails. The approval is delayed and Jack is left uncertain about his forthcoming travel.

Now, lets assume Jack’s travel gets approved eventually. He plans his lodging and other expenses for his trip, keeping the existing HR policy in mind. Upon returning, he attempts to have his expenses reimbursed, only to realize the HR policy had been changed well before his departure. This leads to unforeseen confusion.

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Approvals, reviews and announcements will be effective only if they’re made at the right time. The situations detailed above are just two of many such instances employees encounter on a regular basis. It could also apply to job completion notifications, leave approvals, timesheet requests, office holidays or any other announcements. Yes, you could always receive alerts and discuss approvals through email. However, too many emails back and forth would result in flooding your inbox.

How can this be solved? It’s simple: Notifications!

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The Chart Picker Guide

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Charts have the magical ability to transform abstract numbers into beautiful readable visualizations. Trouble comes when you have to choose the right chart, that could best visualize the data involved. We have come up with a chart-picker guide that will help you to choose the best chart for the occasion. Go ahead and make the right pick!

Column/Bar Chart
Pick this chart to compare data classified into discrete groups. Be it your sales in each quarter, or say scores comparison among teams.
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5 Financial lessons from Game of Thrones

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Did you know that the Queen of England visited the Iron Throne a few weeks ago (almost sat on it too)? That’s the level of impact the show has made in just four years. Game of Thrones is an epic fantasy series which centers around the battle to capture the Iron Throne, the symbol for ruling over the seven kingdoms of Westeros. It has been universally acclaimed as the best series by fans and entertainment critics alike. Some fans even want the writers to be knighted (including me!).

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For those of you who have watched the show, there are some crucial finance lessons you can take away, aside from the numerous plot twists and excitement. And those who haven’t watched it yet, have no idea what they are missing. Here are five finance lessons from our favorite TV show (Season 4 spoiler in the 5th point). Read more

What I learned from working remotely with cross-cultural teams

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For about six years now, I’ve been working in a cross-cultural environment. Our teams are split across offices in India and the US, with the majority of our development efforts based out of India.

I work remotely out of New Delhi, whereas most of our India teams work from Chennai. To give you an idea of how far these two places are:

In this unique situation, I’ve had the opportunity to work with teams across different locations and time zones. These differences no longer come in the way of teamwork and collaboration. In fact, they ​help us evolve and adapt our own business apps to make this combination work – no matter where you are and what time zone you’re working in, you’re always connected and in sync with other people.

What could get in the way though, are cultural differences.

It’s usually good practice to mix people from different cultures. Everyone brings in their own cultural perspective to the table, and people get to learn from each other.

But it’s tricky for people from different cultures to work together, especially when they’re not all working at the same time, under the same roof.

Tricky, yes. Impossible, no.

Here are a few things that can make it possible: Read more

Introducing First Draft App for Zoho Show – Presentations On the Go.

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Let’s say you are away from your office attending a client meeting in NY. You have a critical presentation to create and deliver at your office in CA , the next day. With a tight deadline and a busy tour schedule, the airport lounge suddenly becomes your ideation hub (minus, of course, the resources and luxury at hand in an office). As  first-cut ideas start evolving, you realize you need something more than your mind to structure and save presentation slide concepts for further reference.

Luckily, you are carrying a laptop. You think you are saved until you realize that it is indeed frustrating to open, boot and use your clumsy laptop to write something every time an idea pops up! Certainly not the kind of situation you wish to be in (especially with an important presentation lined up).

What could help you, though, is a tool as efficient as a pocket book, something you could carry around and use effortlessly to type your ideas, wherever you are. How about a presentation tool that fits in your pocket?

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Resume Extractor- Source Candidates Instantly!

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An average day in the life of a recruiter is not an easy game. With candidates scheduled to be interviewed, resumes ready to be filtered, and potential hires to be sourced, time becomes a holy grail. Not to mention that scouting for candidates through a number of job boards, websites and multiple other sources most often can seem like a herculean task.

But now with Resume Extractor, the extension from Zoho Recruit, you can keep those worries shelved. No more downloading, converting or manual entering of candidate information. You can parse resume from any web page at a click. To those who are wondering what an extension is, its an add-on, a button on the address bar that provides a shortcut to the application you are using.

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