Bridge the Gap between your Customer Support and Engineering…

| By Siddharth
0

Don’t stop with tracking your tickets to closure. Now submit a bug for a ticket and track them too.

We are glad to announce that Zoho Support is now integrated with Zoho BugTracker. Organizations using Zoho Support and Zoho BugTracker can ensure seamless communication between your customer support and engineering teams. Your support agent can file a bug for a ticket which can be tracked till closure by staying within Zoho Support. Also both the teams can collaborate on a bug/ticket by leaving a comment in them, which stays synchronized between the applications.

The Zoho Support + Zoho BugTracker Integration: Our Story

Lawrence our customer support executive, receives a ticket for a glitch in our feature. He quickly goes through the ticket and files a bug for it.

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Group Calendar Support & Other Neat Updates in Zoho Calendar

| By Hari Murali
1

There is no refuting the fact that be it work, family or friends, in order to get things done, it is necessary to be on the same page as a group or with your group.

Group CalendarAt times, it is crucial for each person in a group to be aware of everyone’s calendar of activities. This is tough considering other complications like employees in the same company sitting at different time zones, teams changing frequently and what not.

Well, in relation to these thoughts, we are glad to share with you the latest update to Zoho Calendar. We have added group calendar support and other neat features to help you close these communication gaps and collaborate more effectively with your co-workers, team mates and groups.

Group Calendar
It can be overwhelming to plan and track group activities, especially when someone is a part of many groups.…


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Introducing Zoho Sites, Free Website Builder for your Business​

| By Raju Vegesna
1

We are excited to announce a new addition to our broad application portfolio; Zoho Sites. This new application is a website builder aimed at simplifying website creation, including mobile websites. Users can create websites easily just by dragging and dropping elements, without having to write even a single line of code.

​There are hundreds of Website builders available in the market already. Then, why are we launching Zoho Sites now?​

At Zoho, we want to offer a broad set of business tools, so that you can run your entire business on Zoho. If you look at our portfolio today, we host your email on Zoho Mail, your documents in Zoho Docs, your customer data in Zoho CRM, Accounting data in Zoho Books, Support through Zoho Support….you get the idea.…


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Customer Spotlight: Nubifer’s search for an accounting software ended with Zoho Books

| By Reshma Roy
0

With companies relying more and more on newer technology to remain competitive, it becomes crucial for the decision makers to be aware and unbiased towards better solutions. Reduced IT costs, faster implementation and better collaboration is making the technology heads see cloud computing in a different light.

Nubifer TeamNubifer Inc has taken it upon themselves to help companies welcome cloud computing with open arms. Their talented consultants, along with their slew of products and services like SaaS (Software as a Service), CRM (Customer Relationship Management) , HRIS (Human Resource Information Systems), PaaS (Platform as a Service), enable companies to migrate to the ‘cloud’ smoothly and cost efficiently.…


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Just In: Engage and Support your Customers in Twitter and Facebook with Zoho

| By Rodrigo Vaca
1

We are excited to share with you the newest update to Zoho Support. We have just enabled social media integration with Facebook and Twitter so you can engage and support customers through those channels, seamlessly integrating Tweets and Facebook posts into your existing operation to increase your social reputation while improving your overall customer experience. Today’s connected customers expect a high level of support – and customers are increasingly taking to social media to get their problems fixed. You need to make sure you’re listening and have the right tools to face this new reality. Zoho Support helps you do exactly that.

Listen to your customers, wherever they are

For your business, hearing directly from customers is the most valuable aspect of social media and with Zoho Support you can tap into this resource and listen to what your customers are saying about you.…


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Doing a task more than twice? Then, Automate it.

| By Sharanya R
1

“Anything that you do more than twice has to be automated.”
-Adam Stone, CEO, D-Tools

Our daily work pattern will have certain activities that we repeat on and off. And when I say ‘on and off’, it means several times that span the entire workday. Take this typical cold calling scenario, for example:

  • You, as a sales rep, have a list of leads that you call on a daily basis.
  • Now, every time a lead accepts your proposal, you send a ‘Thank you’ email to the person.
  • You also update the ‘Status’ field in the lead’s details page to ‘Contacted’.
  • And finally, create a follow-up task – To call this person after 10 days. The task reminder will let you know about this on the 10th day after the first call.

    • …


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CRM Usage Trims Repetitive Tasks from Minutes to Seconds

| By David Spark
0

Since Mark Alvarez, President of La Tortilla Oven, started using Zoho all of his contacts are inline and he can actually trace all conversations instantly. In the past, Alvarez admitted he would spend minutes digging up emails just to track past conversations.

What he also loves about Zoho is the integration of all the other modules. For example all his products are integrated with customer preferences and orders. Something that would usually take five minutes to do is now taking no more than 15 seconds.

All this efficiency through an integrated CRM system has resulted in a 40 percent increase in productivity, said Alvarez who attended the Zoho user conference, Zoholics, eagerly looking forward to what’s coming next from Zoho.…


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