Latest Posts

The Essential Sales Analytics Reports – Sales team Analytics

In the previous post we spoke about Sales Pipeline Optimization through Stage History Analysis. In this post, we speak about sales team analytics. A natural...

Zoho Reports 4 min read

2015: ​The year of the customer

Good riddance​ 2014 and hello 2015. A new year, new beginnings, an opportunity to reflect on the past year and set goals for the next one,...

Zoho Support 3 min read

Customer Spotlight: Company flourishes with Zoho CRM after Salesforce Disappointment

“We had more Excel files than we knew what to do with.” It was September 2014 and national head of auction operations G. Praveen Kumar...

Zoho CRM 3 min read

5 New Year’s Resolutions for Your Business

In early 2014, Forrester Research predicted that there would be an increased number of organizations who would adopt a more disciplined approach to customer experience transformation....

Zoho CRM 2 min read

The most painful customer service moments of 2014, and how you can avoid them in 2015

Because you are a consummate overachiever and haven’t read enough year-in-review lists yet, I bring good tidings—and one more list—to you and yours on this...

Zoho Support 6 min read

Zoho Docs 2014: The Year-End Roundup

Remember that nostalgic feeling which hits you when viewing old photo albums? Each picture transports you back in time, the feeling so overwhelming that you...

Zoho Docs 1 min read

The Ultimate Applicant Tracking System Holiday Wishlist

Remember the days of writing a letter to Santa Claus? When you’d sit down with your computer or pen and paper and make a list...

Zoho Recruit 3 min read

Have you found the right contact management tool yet?

Can you use an ​axe to prune roses, or a hacksaw to chop veggies? They may get the job done, but is either of them...

Zoho ContactManager 2 min read

Advanced Analytics Add-on for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus (SDP) is the widely popular help desk software loved by IT managers world wide. We are excited to announce the advanced analytics...

Zoho Reports 1 min read

Where do You Go from Here? Best Practices for Using a CRM System

This is the last post in our series looking at the 5 Big Questions of CRM Systems.  In case you missed the first four posts, make sure...

Zoho CRM 1 min read