Latest Posts

11 Ways to Spread the Cheer this Holiday Season with Better Customer Service

  Bright lights, festoons and a special window display—that’s enough preparation for the holiday season… Or is it? From Black Friday chaos to Christmas Eve...

Zoho Desk 3 min read

Six Delicious Holiday Treats from Writer

  In keeping with the holiday spirit, we’d like to give our users some treats. Check out Writer’s new enhancements and innovations:   1. See...

Zoho Writer 2 min read

Customer Spotlight: Zoho Reports analytics empowers TMI Network – India’s largest recruitment firm

TMI Network is one of the largest recruitment firms in India. Established over 22 years ago, the company offers talent acquisition and management services to...

Zoho Reports 1 min read

What makes Brenda a great customer service manager?

Brenda is a manager at a call center. She faces the daily grind of dealing with escalated tickets, irate customers, and analysing piles of data...

Zoho Desk 2 min read

Our biggest launch and five lessons we want to share from it

Zoho CRM 2016, that we released earlier this year, is our biggest launch yet; and that is both going by the number of features we shipped...

Zoho CRM 5 min read

Zoho Recruit named “Most Innovative Recruitment Software”

We are thrilled to announce that Zoho Recruit has been named the Most Innovative Recruitment Software Company in the 2016 Recruitment Awards from UK-based recruitment magazine, Corporate Vision. This is very...

Zoho Recruit 1 min read

Civil War: Slack vs Email (Part 2)

Is there really a David to take down the Goliath of email, or do we just need to put old wine in a new bottle?...

Zoho Mail 4 min read

Zoho Customer Support is Experiencing a Slowdown

Service Update: 1600 IST, December 13, 2016 Thank you all for the patience and amazing support you have shown us, as clear from the warmth...

Service Updates 2 min read

Notebook, among Best Apps of 2016 in Apple’s App Store

Five months in, Notebook has become a beautiful place to take notes for hundreds of thousands of users worldwide. The app has evolved significantly since...

Zoho Notebook 1 min read

Muses Are Fickle, Part 3: Congenial Quality Control

So Long NaNoWriMo ’16 I’ve been so productive meeting the daily writing goals suggested by NaNoWriMo that I didn’t even notice the venture wrapped up...

Zoho Writer 3 min read