Latest Posts

Poll: What kind of interactions do you prefer in a ticket?

What happens after a customer raises a support ticket asking for some help? You wade through the ticket to find out what information is available....

Zoho Support 2 min read

All in a day’s work..

Recently, I came across a wonderful article shared by a friend on 6 personality and work environment types. The work environments recommended according to personality types made a...

Zoho Creator 3 min read

Results: Insights about customer support channels

About a fortnight ago, on our poll, we asked you all a question on support channels used by your customers. Before we get to the...

Zoho Support 2 min read

Customer Appreciation in Numbers: Infographic

In February, we were flooded with positive comments (perhaps in the spirit of Valentine’s Day) on our Facebook and Twitter pages. Below is a visual representation...

General 1 min read

Latest Zoho Calendar Updates: Sync for Google Calendar, Birthday Calendar

Managing your daily appointments, events and meetings can get overwhelming as you switch between your favorite calendar applications; on your mobile, desktop, web browser. Keeping...

Zoho Mail 1 min read

Customer Spotlight: OxyHealth is more productive with Zoho CRM and Google Apps

This is a guest blog post by Brandon Wilson, CRM Consultant of Viwo, a leading cloud solutions provider and a Zoho partner. Viwo has successfully...

Zoho CRM 2 min read

First look! 20+ elegant themes to jazz up your presentations

Presentations are the inevitable part of any business. Needless to say, they are the most compelling and successful way of sharing information. Ever since we...

Zoho Show 2 min read

Don’t Be Such A Yahoo; Working Remotely Is OK

Just a couple of weeks ago, in Austin we celebrated the Work from Home Day. Well, it wasn’t that big of a deal in the...

General 2 min read

Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

I can still remember the happiness of hearing a buddy pop up online and knowing I was only one-click away from an awesome conversation. It...

Zoho Support 2 min read

Poll: What channels do your customers use to reach you?

While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s...

Zoho Support 2 min read