Latest Posts

Zoho Projects 4: Work More Efficiently, Even On-the-Go

Today we’re announcing general availability for Zoho Projects 4, the most complete mobile project management tool ever. Everything you need to get work done better:...

Zoho Projects 3 min read

Poll: What’s your approach to customer support hiring?

Beyond the processes you put in place and the helpdesk software that your company uses, the customer service experience is ultimately influenced by the people...

Zoho Support 1 min read

4 Ways to Keep Telecommuting Employees on Task

This is a guest post by Kristine Hansen of Null Media. While working from a satellite office, it’s easy for any telecommuter to feel like...

General 2 min read

Results: What kind of interactions do you prefer in a ticket?

Last week, we had asked Zoho Support users what kind of interactions they preferred in support tickets. Short interactions are crisp but several such interactions...

Zoho Support 2 min read

The importance of great branding for small businesses

This is a guest post by Sandra Faleris of SmBizWinningTips.  To most small business owners, branding seems more fit for multi-national corporations. Yet many don’t...

General 2 min read

Go Global – Check out 2Checkout!

We have now made it really easy for you to receive online payments from your customers – from even the ones who are not in...

Zoho Invoice 1 min read

5 Ways to Maintain Clean and Accurate Customer Information

Has it ever happened, that you make a follow-up call, only to find out that another member of your team had already contacted the customer?...

Zoho CRM 3 min read

Get through your email faster

Email has been revolutionary in the world of business communication. Finding the most productive way to make your way through the overflowing inbox is an...

Zoho Recruit 1 min read

Poll: What kind of interactions do you prefer in a ticket?

What happens after a customer raises a support ticket asking for some help? You wade through the ticket to find out what information is available....

Zoho Support 2 min read

All in a day’s work..

Recently, I came across a wonderful article shared by a friend on 6 personality and work environment types. The work environments recommended according to personality types made a...

Zoho Creator 3 min read