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Hear ye! Hear ye! Direct Signup for Customer Portal

Whenever I talk to customers about their customer support operation, one topic creeps into our conversations. “How can I continually reduce load on a given...

Zoho Support 1 min read

Year End Accounting: Read these tips before you close your 2012 books!

The good news is that the world didn’t end on 12/21 as the Mayans had predicted. The bad news is: you still need to work on...

Zoho Books 3 min read

Reach out to those last-minute shoppers. Three days to go!

You might think it’s a little late to run your email marketing campaigns, but wait, have you thought of those last-minute shoppers? It’s the final...

Zoho Campaigns 2 min read

Just in: Zoho CRM Web Forms and Button Element for Zoho Sites

Website is the face of every business while CRM is the backbone. As a measure to link them both, we now have Zoho CRM web...

Zoho Sites 1 min read

The Incredibly-Shrinking Google Apps Free Edition Is Gone; Zoho Committed To Helping Small Businesses

Google just yesterday announced it is giving the axe to the free edition of Google Apps (i.e. the Standard Edition). So from now on Google Apps...

Zoho Mail 2 min read

Create happiness, not satisfaction

One of my routine activities every week is to spend some time talking to folks from the Sales and Support teams. This gives me a...

Zoho Support 2 min read

Passing A Tax Audit With Speed

This is a guest post by Craig Keolanui of SmBizWinningTips Are you facing an unexpected audit from either the state or Feds? If so, you...

Zoho Books 3 min read

Clear the clog: Get your project flowing again with quick decisions

This is a guest post by Shabana Shiliwala, who owns The Financial Sort, a financial planning company based in Austin, Texas. Is your project not flowing...

Zoho Projects 2 min read

Save the world, on time!

Tracy is a highly proactive customer success leader. She manages a customer support team at her company. Delivering little nuggets of customer happiness everyday is...

Zoho Support 2 min read

Making unwanted travel a deductible expense

This is a guest post by Craig Keolanui of SmBizWinningTips You might have heard of planning a vacation around a trade show or convention that...

Zoho Books 2 min read