Latest Posts

Stay Customer-Centric from CRM through Support

Each business is different in its own way. Likewise, each customer is different in his/her own way. A single all-encompassing customer support approach might not...

Zoho Desk 2 min read

Tackling Traditional and Social CRM Integration

Not being able to lock down the customer profile is the reason so many companies have a difficult time with CRM integration, said Barton Goldenberg,...

Zoho CRM 2 min read

Three Tips to Entice Collaboration in the Workplace

Collaboration is such an awesome idea in principle, but when it comes down to implementation it doesn’t always come out so rosy. The determining factor...

General 1 min read

The Facts about Social Business Adoption

While those people working with social are getting some value of it, most don’t know how to take social technologies and adopt processes to it,...

Zoho CRM 2 min read

CRM 2.0 is for Sales Management

What is your sales staff doing to help sales management figure out which customers to go after, asked Jim Dickie, Managing Partner of CSO Insights...

Zoho CRM 2 min read

SimplyCast Integrates with Zoho CRM

This is a Guest Post by Michael Cusden, Marketing Manager at SimplyCast. The entire team at SimplyCast is thrilled at the addition of Zoho CRM...

Zoho CRM 1 min read

Inserting and updating records on Zoho CRM automatically from Zoho Creator

Zoho Creator forms can be embedded on webpages for data collection. Upon submission, a copy of the data can be inserted into any module on...

Zoho Creator 1 min read

The Future of Mobile CRM

Everyone agrees that a mobile CRM strategy is critical, yet so few are doing it. Instead of trying to find people who are using mobile...

Zoho CRM 1 min read

Embarrassing Things Happen When You Don’t Use Zoho CRM With The Mail Add-On

I’m not going to preach about the benefits of Zoho CRM, or why you should use it with our Mail Add-on. Instead, I’m just going...

Zoho CRM , Zoho Mail 2 min read

Who’s Benefitting from Integration and Mobile?

Companies that are more strategic in nature, meaning they look at how their actions affect the whole organization and how they can bring it together...

Zoho CRM 2 min read