Customer Support

Code Red! How good is your emergency response?

For decades together, the traditional customer support paradigm worked like a charm. Businesses were happy with a ‘good’ ratio of positive to negative experiences. Over...

Zoho Support 2 min read

New in Zoho CRM Workflow Rules: Time Based Actions, Notify Contacts and more

‘When was that task due?’ ‘Oh, I missed that appointment again!’ ‘What was the closing date of this deal?’ ‘How many tasks do I have...

Zoho CRM 2 min read

New in Zoho CRM: Zoho Support Integration, Campaign Members, and more…

Marketing Automation, Customer Support and Project Management just got better with Zoho CRM! Our latest updates will tell you how. Add Campaign Members to a...

Zoho CRM 2 min read

Zoho@Zoho: Zoho Creator Team’s Call Logging App

Most of you Zoho Creator users know Ruben well enough without me having to introduce him to you. He, together with Akash and Latha, supports...

Zoho Creator 2 min read

Beyond Web Analytics: Tools to Improve Customer Support Efficiency

You cannot improve what you cannot measure! In this day where inbound traffic is everything for a website, webmasters can’t live without Web Analytics tools....

Zoho Discussions 2 min read