web based helpdesk software

Results: Insights about customer support channels

About a fortnight ago, on our poll, we asked you all a question on support channels used by your customers. Before we get to the...

Zoho Support 2 min read

Poll: What channels do your customers use to reach you?

While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s...

Zoho Support 2 min read

Results: We organize our support team by…

Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining...

Zoho Support 2 min read

Poll: How do you organize your support team?

Whether customer support is a right or a privilege for your customers, it’s a tricky commitment to uphold. More often than not, running a team...

Zoho Support 2 min read