2024 was a year of new features and transformative enhancements aimed at making remote support more effective for technicians, ensuring a seamless user experience, and enabling efficient remote support sessions.
This blog highlights some of the milestones Zoho Assist hit this year and showcases how the team worked to deliver a product that best caters to technicians' needs for efficient and feature-rich remote desktop software.
Key Updates
As we near the end of 2024, let’s recap some of the major feature releases that have significantly improved how technicians provide remote support to their customers and our global users. Here's a brief overview of the key releases and updates rolled out in 2024:
Technician and customer survey: This enables technicians and customers to share their feedback, which helps enhance the quality of remote services.
Accept as chat for Self service requests: The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before prompting them to download the remote agent.
Independent file transfer: Enables the exchange of files between unattended devices without the need to establish a full remote control or desktop sharing session.
Multi-monitor display using separate tabs: Technicians can view each remote monitor in a separate browser tab for greater flexibility and seamless navigation during remote sessions.
Zoho Voice Integration: Combine Zoho Assist with Zoho Voice to enhance remote support with seamless voice communication.
Windows feature updates
Native viewer revamp: With an improved design and enhanced functionality, technicians can navigate remote sessions faster, set up unattended access effortlessly, and deliver support more efficiently.
Set screen resolution: Technicians can select the screen resolution according to their preferences.
Customer plugin: The customer plugin now offers improved performance with a lightweight installer. Customers can effortlessly verify updates within the application.
MacOS feature updates
MacOS Sequoia update: This new update brings enhanced performance and compatibility, ensuring seamless remote support on the latest Mac systems.
Mac Agent remote script execution: Technicians can now execute shell scripts on Mac devices via the Mac Agent, which helps ensure secure and efficient script execution with customer confirmation.
Customer plugin for MacOS: The customer plugin streamlines your access to remote support sessions directly from your desktop, eliminating the hassle of navigating to the website every time.
Video streaming optimization in Zoho Assist: Optimized frame rates and reduced latency contribute to a seamless visual experience for technicians and customers alike.
Mac Universal Applications: Optimized for both Intel and Apple Silicon processors, which enables macOS to seamlessly select the appropriate version to run.
Linux feature update
Wayland support: Assist Now is compatible with Wayland, the secure and modern replacement for X11.
Peer-to-peer remote connectivity: Direct peer-to-peer connection is automatically established, which minimizes latency and improves the efficiency of remote work.
Remote script execution: Technicians can easily execute Bash scripts to update, install, or uninstall software, automate diagnostics, manage files, run security checks, and more.
Mobile app enhancement
In addition to Windows, Mac, and Linux devices, we have expanded support for the remote command prompt for URS Devices to include rooted Android smartphones. This feature allows you to run commands remotely on rooted Android smartphones.
We have introduced the Android Customer App SDK, which enables organizations to integrate a self-service portal into their Android mobile applications.
Apart from critical feature updates and enhancements, we have introduced additional admin management improvements and optimizations.
Stay updated with the latest news from Zoho Assist.
What our customers say about us
"Zoho Assist makes it super simple for us to manage and troubleshoot devices remotely, increasing our productivity and efficiency across multiple locations."
Colin Fracasso-Boone, CEO, Rose City Tech
“Thanks to Zoho Assist, Critical Insight has elevated its remote support capabilities to new heights. With its intuitive interface and powerful features, we've experienced smoother troubleshooting, increased efficiency, and ultimately, greater peace of mind knowing we can deliver exceptional service to our clients.”
Steve Culwell, IT Support Manager, Critical Insight
Major events
A Year of Connections
This year has been remarkable, bringing us closer to tech enthusiasts and happy customers through exciting events like Zoholics USA, the HDI Conference, Zoholics India and Zoholics Australia. 
Wrapping up
As we step into 2025, a year full of new possibilities, our users can anticipate more updates and improvements during the journey ahead. We remain dedicated to delivering innovative features while maintaining the highest standards of security and scalability.
Here’s to a remarkable year ahead!
Follow us on LinkedIn and X to stay updated on the latest feature releases.
Comments