Dear Zoho Customer,
Let me first acknowledge the obvious. The last several hours has been a nightmare for some of you since you have not been able to access the Zoho services you trust and rely on, to run your business. The zoho.com domain was inaccessible for many customers. Rapid corrective action has been possible for many customers to restore service availability but has not worked for some others.
Before I offer explanations, let me offer you my genuine apology. I run Zoho and as a business owner and CEO can fully understand what it means to not be able to access the software and services that keep your businesses on track and serves your customers. For this, I am truly sorry. I have been at the helm of this situation since it broke many hours ago and will continue to be here until everything is fully resolved.
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