Top 3 dashboards for the die-hard sports fan

The group stage of the FIFA World Cup is almost over and we can feel the heat already. We’re joining the craze at Zoho Reports,...

Zoho Reports 2 min read

Customer Analytics powered by Zoho Reports

In our previous posts on Help Desk Analytics (Part 1, Part 2), we spoke about monitoring key metrics in order to measure and improve customer...

Zoho Reports 4 min read

Agent performance analytics powered by Zoho Reports

In the previous post on help desk analytics, we spoke about some key metrics to monitor in order to run a successful help desk. In this...

Zoho Reports 2 min read

Make Smart Business Decisions with Advanced Help Desk Analytics

“In 2017, 89% of businesses will compete mainly on customer experience.” – Gartner With pricing no longer the distinguisher it used to be, customer service has...

Zoho Reports 3 min read