Agent performance analytics powered by Zoho Reports

In the previous post on help desk analytics, we spoke about some key metrics to monitor in order to run a successful help desk. In this...

Zoho Reports 2 min read

Make Smart Business Decisions with Advanced Help Desk Analytics

“In 2017, 89% of businesses will compete mainly on customer experience.” – Gartner With pricing no longer the distinguisher it used to be, customer service has...

Zoho Reports 3 min read