Zoho@Zoho: Handling Rebranding Activities with Zoho Creator

Zoho services are used widely across countries. That means people of different languages and cultures rely on

Zoho for many of their critical business and personal needs. With that being the case, it became necessary to make our services available in the native language of our users. Even if not in all languages, at least in the widely used ones. This translation process, otherwise known as localization (L10n), is pretty tedious because many factors had to be taken into consideration. For instance, browser locale and default language settings of the computer. Another massive operation is the rebranding of our services to suit the vendors of different countries. Both these operations collectively are called internationalization (i18n). During these processes, many concerns arise, just as during development of the product, from feature request to bug fixes. Tracking all these is what this application is primarily meant for.

One developer of every team has access to this application. This developer is the i18n coordinator for that Zoho service. The reseller updates all enhancements and issues in this application. Other elements of the record are priority of the issue, category and the service it corresponds to. Whenever a record is added, the coordinator for that service is notified by an automated email. The coordinator then checks the nature of the request, and based on priority, assigns the ticket to the developer who is responsible for the feature in demand. After implementation, the co-ordinator updates the status of the request for the reseller to verify. File upload field and detailed reporting also play a very vital role in this application. The rebranding of all Zoho services are managed with this application and that shows how scalable this

Zoho Creator app is.

Though this application stands tall with 14 forms and 160 views, the workflow behind it is not so complex.  All 160 views are handled by simple filters and conditions, thus making data handling much easier. Views are shared to those who are responsible, so that everyone gets to view data that is relevant to their service only.

This application has brought together teams in China, Japan and India. All thanks to Zoho Creator’s collaboration capabilities, communication between teams located in different countries is much simplified now. And integration with

Zoho Analytics has made data analysis easier.

Try this application.