Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk

Introducing Compact Mode, Ticket Peek, and Snippets

Last November, we introduced Zoho Desk to help customer service teams take advantage of context to improve the quality of their support. Part of that release included Work...

Zoho Desk 3 min read

Go the extra mile, to a new address.

  What if everyone still lived the way their grandparents did just because the status quo is more comfortable than a paradigm shift? Back in...

Zoho Desk 2 min read

How not to sabotage the collaboration of customer support teams

“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford. Ford developed the moving assembly line that ensured perfect...

Zoho Desk 2 min read

11 Ways to Spread the Cheer this Holiday Season with Better Customer Service

  Bright lights, festoons and a special window display—that’s enough preparation for the holiday season… Or is it? From Black Friday chaos to Christmas Eve...

Zoho Desk 3 min read

What makes Brenda a great customer service manager?

Brenda is a manager at a call center. She faces the daily grind of dealing with escalated tickets, irate customers, and analysing piles of data...

Zoho Desk 2 min read

5 ways to amplify agent productivity

Have you ever heard of the Ivory Tree coral? Though it may seem inconspicuous, this coral houses over 300 species of invertebrates. Any change in...

Zoho Desk 3 min read

Announcing Zoho Desk — the industry’s first context-aware help desk software.

Today, we are announcing the release of Zoho Desk — the first context-aware customer support software — that presents customer issues against the broader context...

Zoho Desk 3 min read

How a social media company you’ve never heard of is primed to revolutionize customer service

Hear that steely twang bouncing around? No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is...

Zoho Desk 6 min read

The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

  In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw,...

Zoho Desk 5 min read

Can rewriting your mission statement transform your customer service?

An army of one, a behemoth business of 10,000, or a team somewhere in between—every company needs a distinct mission statement to define, defend and...

Zoho Desk 5 min read