Zoho Chat supports Jabber

Zoho Chat is one Zoho app that is integrated across all our applications. With its integrated chat bus, Zoho Chat enables instant messaging across all our apps. Starting today, Zoho Chat will support Jabber protocol. This means, if you have a Jabber client, you can login with your Zoho credentials to chat with your colleagues. This obviously works with multitude of Jabber clients including desktop, web and mobile clients.

In our 2.0 release, we supported Jabber on the client side allowing you to connect to other Jabber networks from Zoho Chat client. With this release, Zoho Chat supports Jabber protocol on the server side allowing you to connect to Zoho from any chat client (we currently support only encrypted connections). This opens up many interesting use cases.

If you are like me, who prefers to be constantly connected, you can login to your mobile client and run the app in the background. You'll be notified whenever someone tries to contact you (if the mobile app supports push notifications).

On your Jabber clients, you can view the status of other members, view their profile photos, receive typing notifications, set your status and more. Here are some instructions on how to configure Zoho in some Jabber clients. As this is pretty standard, it should work in most of the standard clients.

Idle detection is also supported with this release (currently supported only with Jabber connections). One of the major feature in our Jabber Support is you can fetch the Zoho Groups (Personal groups) from your client and can start a group chat from your favorite desktop client.

Website Support

One of the most requested feature from our customers is the ability to support their customers from a desktop client. As you may know, Zoho Chat can be embedded on your website to receive support requests.

With this release you can receive notifications from your website visitors in your desktop client (currently supported only in psi). Once you receive the invitations, you can accept the invitation to start a chat session with your website visitors.

Notifications

Zoho Chat has a notification system which alerts the user when a document is shared or when someone responds to a topic in Zoho Discussions or when you missed a chat etc. This notification system is now available on your desktop client as well.

Here is the generic info you'll need to try Zoho Chat on your favorite chat client.

Protocol: XMPP/Jabber

Username: Zoho username

Password: Your Zoho Password

Domain: zoho.com

Jabber ID: username@zoho.com

We hope you like these new features. Please let us know your feedback.