Zoho Wiki Makes Life Comfortable for Technical Writers - Zoho CRM's Help Documentation Writer Shares her Experience

You would have earlier seen an introduction to the

numerous ways in which

Zoho Wiki is being implemented within Zoho. Now, a series of blogs will explore each facet of Zoho Wiki in detail.

Let me present to you, Pon Pavitra Jothi, the technical writer in charge of

Zoho CRM's Help Manuals. For the past nine months, Pavitra is using Zoho Wiki for documenting the Help section.

"I was initially apprehensive about how an online wiki could be used for writing software product manuals. But once I started working, I could clearly see Zoho Wiki adding value as a product help authoring tool." - Pon Pavitra Jothi,   Zoho CRM, Technical Writer

She adds,

• "Simple tool

  :

  Zoho CRM is an extensive product and needs a lot of help documents. We want to support our customers in the best possible manner. We have around 175 help pages now and it continues to grow. Zoho

  Wiki is a simple tool to manage such bulky documentation. No geeky stuff. I got started immediately.
  

  
  

• Easy Editing

  : Making edits to the documents via the WYSIWYG editor is easy and more importantly, it would be live the moment I updated.

  This is real helpful especially since Zoho CRM is a rapidly evolving online service and new features getting added all the time.
  

  
  

• Team Collaboration

  : Publishing help manuals and user guides always require the content to be shared

  and involves team collaboration. Zoho Wiki makes interactions with the product

  development team a breeze. I could set permissions to every page that I

  created, i.e. publish it or make it private whenever needed. This was

  helpful when new features were getting ready. I could create a page,

  keep it private, draft the help content (with all the formatting done),

  share with my team alone, collaborate to arrive at the correct content

  and simply make it public (publish) on the day of release. Publishing

  the document was just a click away.

  
  

  
  

• Version Control Advantage

  :

  Sometimes, I might mess a document but then, I could always revert to

  the previous version. Plus, I could compare two versions and figure out

  the changes.

  
  

  
  

• Reliable Search

  : Using tags was helpful in searching, related content for a topic.

  
  

  
  

• Powerful Widgets

  : I have used a couple of widgets too. For example, many pages needed the same list of

  Related Links

  . In case, I had to add more to the list, I didn’t want to go and add it manually in each page where the

  Related Links

  were listed. To avoid that, I used a widget and that was easy. Zoho

  Wiki has indeed increased my productivity. There are many widgets to add

  YouTube videos, presentations, graphs etc.

  
  

  
  

Thanks Pavitra, for sharing your insights about Zoho Wiki.

As more and more Project Documentation, Product User Guides, Help Manuals move to cloud, I'm sure, Zoho

Wiki will be able to empower the technical writers who rely on user

friendly, quality help authoring and documentation software.

Cheers,

Susan