Imagine this: Your field technician is on site assessing malfunctioning heavy machinery. Instead of waiting for an expert to travel to the location, the technician can use their smartphone camera to show the issue; an expert technician guides the field technician using augmented reality (AR). This isn’t just a vision—it’s Zoho Lens in action.
With Vuforia Chalk being phased out, businesses should actively look for another alternative that best fits their business operations and remote assistance capabilities. Zoho Lens is the answer.
A smarter way to solve problems
A traditional remote assistance tool allows technicians to communicate an issue, but Zoho Lens takes it a step further. It allows industry experts to visually experience the issue with the help of on-site technicians using live annotation, 3D object recognition, and real-time AR overlays. Instead of walking through the mechanical failure, now a technician can guide users visually; this ensures accuracy and efficiency.
Zoho Lens, an enterprise-grade augmented reality remote assistance software, offers a reliable and user-friendly solution that enhances customer support and optimizes overall field operations. Here’s why Zoho Lens is the best alternative to Vuforia Chalk.
Effortless deployment: Zoho Lens requires no complicated installations or learning required to launch and connect.
AR-powered guidance: AR annotations allow you and your customer to draw and write on the screen.
Multi-user sessions: Bring in expert technicians from different skill sets to help you during a remote assistance session for collaborative problem-solving.
Enterprise-grade security: With industry-standard SSL and 256-bit AES protocols ensuring secure connections, customers can choose your service with confidence that their data will be kept secure.
Optimized for low bandwidth: Zoho Lens offers seamless support even in remote areas.
More than a replacement—it's a game changer
While Vuforia Chalk provided simple remote AR support, Zoho Lens does more with scalability-focused features, security, and efficiency:
Session recording: Keep records for audits, training, and compliance.
Freeze image: You can freeze the incoming camera stream to analyze and collaborate with the field technician to identify the issue in depth.
Device versatility: Supports smartphones, tablets, and smart glasses for ultimate flexibility.
Snapshots: You can capture a snapshot of the incoming camera stream to document the events of the session for further analyses.
Advanced features for smarter support
Zoho Lens has new tools to make remote assistance even more efficient.
AR measurement: Measure objects remotely and with precision using augmented reality, ensuring accurate assessments without physical tools.
QR scanning: Instantly scan and decode QR codes during live sessions, providing quick access to manuals, schematics, or troubleshooting guides.
Live text: Extract and copy text from the live camera feed to simplify data collection and documentation.
Workflow: Set up a structured checklist where technicians and customers can mark each step as pass or fail, ensuring a smooth troubleshooting process.
Real-world impact: How industries can take advantage of an AR remote assistance tool
Each industry has its own challenges, but Zoho Lens offers a universal solution—faster problem-solving, lower costs, and expert assistance available from anywhere.
Manufacturing: Picture a factory floor where machines are never idle. With Zoho Lens, technicians receive real-time AR instructions to repair problems immediately, reducing downtime.
Medical and healthcare: Need to lead a field technician through a medical device repair or assist physicians in the field? Zoho Lens provides vital assistance where it's needed, right away.
Telecommunications: In case of network equipment issues, experts can step in virtually, highlight solutions, and provide uninterrupted service—no delay, no uncertainty.
Energy and utilities: Zoho Lens helps teams perform inspections and resolve issues without unwarranted site visits, minimizing risk while maintaining smooth operations.
Experience the future of AR remote support
With Vuforia Chalk being retired, now is the right time to transition to a solution that goes beyond expectations. Zoho Lens isn’t just another remote support tool—it’s the future of AR-powered assistance. See Zoho Lens in action! Book a demo today and transform your remote support experience.
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