Extend support to your customers on WhatsApp, Facebook, and Instagram.
Customers reach out through multiple messaging platforms, and routing all these conversations into your support tool is essential in order to offer contextual resolutions for the issues that customers face.
WOZTELL Platform Integration for Zoho Desk integrates messaging platforms like WhatsApp, Facebook, and Instagram with your Zoho Desk account so you can render resolutions across multiple platforms.
Agents can send individual push notifications and templates to customers to start conversations, as well as add relevant team members to a conversation to offer quicker resolutions.
Businesses can offer 24/7 support using chatbots that respond to all messages. When necessary, a live agent can step in and take over a customer conversation.
Interact with customers through their preferred channels directly from Zoho Desk.
Assist customers instantly with chatbots that implement automation and reduce agent workload.