When customers need help, they raise a support ticket. When they want to share feedback—positive or negative—they leave a review. Both matter. But businesses often treat them separately.
So we asked: What if your review responses could be handled inside your existing support workflow?
That’s exactly what the Zoho Publish and Zoho Desk integration makes possible.
What’s this integration about?
If you're already using Zoho Desk for customer support, this integration brings Zoho Publish’s review response capabilities right into it. You can now convert customer reviews into tickets. Your support agents can respond to them from within Zoho Desk, just like they would handle any customer query. No switching between tools. No separate logins. Everything happens in one place.
Why this helps
Treat reviews like support requests
Your reviews don’t need a separate team. Your existing support staff can handle them within their normal flow. It becomes part of the same customer care process they already manage every day.
Respond faster
Reviews automatically turn into tickets, so agents can reply quickly without jumping between systems.
Keep workflows clean and simple
There’s nothing new to learn. No extra dashboards to train your team on. It fits right into the support system you already use.
Improve reputation management
Responding to reviews on time shows customers you care. And when your support team handles both support issues and reviews, the tone stays helpful and consistent.
Who is this for?
If you’re already using Zoho Desk and getting regular reviews from your customers, this integration will save your team a lot of time. It’s ideal for businesses that want to simplify review management without adding more tools.
Final thoughts
Review responses and support tickets both belong in the same place—your support desk. The Zoho Publish and Zoho Desk integration helps you get there without changing your workflow.
You already talk to customers. Now you can respond to their reviews just as easily.
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