We're excited to announce that Zoho Voice is now integrated into Trident, making your communication experience more seamless than ever. With this latest enhancement, Trident goes beyond emails, chats, and video meetings. Now, you can make and receive internet calls to local and international numbers and SMS directly within the app.
Haven't tried Trident yet?
Trident is an email desktop application built for macOS and Windows. It integrates instant messaging, voice and video calls, tasks, calendars, and other business apps into a single interface, eliminating the need for multiple apps and repeated sign-ins.
Get to know Zoho Voice.
Zoho Voice is a cloud telephony solution that lets you purchase virtual phone numbers to make and receive local and international business calls and send SMS messages from your computer. A 15-day free trial allows you to evaluate its benefits comprehensively before making a purchase.
If you're already on a Zoho Voice plan, simply click the dial pad in Trident's menu bar and enjoy seamless calling. Learn more.
With the Zoho Voice integration, you can:
Call customers directly from Trident: For lead follow-ups or customer support, agents can make outbound calls to mobile phones and landlines from a single interface.
Receive inbound customer calls: Agents can handle calls from customers without switching to a separate telephony system.
Send and receive SMS: Send text updates to customers for quick follow-ups, special offers, and promotional messages.
Let's explore how professionals can leverage Zoho Voice in Trident for a more connected workflow.
Convert prospects into customers.
Sales teams need to move fast to close deals. When a prospect shows interest and responds to a cold email, representatives can instantly access the Zoho CRM widget inside Trident to retrieve all relevant details—past interactions, outreach history, and key insights. Without leaving Trident, they can then use Zoho Voice to call the prospect directly, to discuss terms and next steps, and close the deal.
Accelerate customer support.
Customer satisfaction relies heavily on resolving issues promptly. When a critical support request arrives via email, team leaders, marketers, or other stakeholders can quickly access the Zoho Desk Smart Mail view in Trident to review the ticket history. They can connect with customers instantly through Zoho Voice inside Trident to troubleshoot errors and provide real-time assistance—all without shuttling between apps or tabs.
Streamline project management.
Coordinating a project involves juggling schedules, managing multiple stakeholders, and handling last-minute changes. With Trident's unified calendar and task management tools, teams can monitor timelines and responsibilities. When it's time to get updates or finalize details with vendors, clients, or partners, they can use Zoho Voice to call them directly from Trident. And if plans change, a quick SMS ensures that everyone stays informed, and the project stays on track.
Experience the power of unified communication.
With Zoho Voice now part of Trident Windows (soon to be released in macOS), managing workplace communication has never been easier. From emails and chats to calls and meetings, everything is all in one place—streamlined, efficient, and effortless. Update Trident to the latest version to explore this powerful integration.
Don't have the app yet? Download it here.
Note: Paid and evaluating users of Zoho Mail, Zoho Workplace, and Zoho One (with an active Zoho Mail account) can access Trident at no extra cost. To access Zoho Voice after the 15-day free trial period, a paid plan is required. Explore available plans to find the best fit for your team.
Comments