Want to provide uninterrupted support for your customers or manage internal operations? In need of a proper communication channel to offer efficient guidance? Failing to offer these can lead to miscommunications, an unorganized workflow, and other issues.
We know your organization’s persistent growth depends on how you eliminate all these factors, so our team has worked hard to enhance the VoIP feature available in Assist. In addition to voice and video chat, our team of experts are thrilled to launch the brand-new ability to place phone calls via VoIP (Voice over Internet Protocol). All you have to do is sign in to your Assist account, initiate a session, switch to phone call, and you are ready to go!
What is a VoIP-based phone call?
With this enhancement, you can make calls to your customer’s phone directly from your Assist account. The VoIP protocol plays the important role of enabling voice communications between technicians and their customers over the internet during remote support sessions. With VoIP, customers are just a phone call away.
What does VoIP offer?
Enable client interaction from anywhere
With phone calls via VoIP, all you need is a stable internet connection to make phone calls instantly. No matter where you are, you can connect with your customers and resolve their concerns in no time.
Efficient usage of bandwidth
VoIP-based phone calls adapt to your network’s bandwidth to function effectively at all times. It adjusts as per the bandwidth availability, but still offers the best sound quality during remote support sessions.
Reduced setup costs
As mentioned earlier, the only investments you need for VoIP-based phone calls are an internet connection, and subscription to Assist enterprise edition. You do not need a separate connection or hardware and the dependency on phones calls to reach your customers will be eliminated. This simple setup will lower your spending significantly and provide uninterrupted remote support to your customers at economical prices
How does it function?
The VoIP feature can be enjoyed in the Enterprise edition of Assist provided you have ample call credits to make a call to your customer. These call credits decide the number of minutes allowed for communication during a session. When you run out of credits, you can purchase additional call credits as needed. We provide additional phone credits for VoIP at prices as low as 1$ per credit. For more information, click here.
Summing up this new VoIP feature:
Every aspect or component that supports your business is what we focus on. The phone call via VoIP feature is also built with the same agenda as the foundation. We have optimized your Assist communication experience to make sure you enjoy persistent, comprehensible, and top-notch communication every day.
We hope that this feature will support you by offering hassle-free communication via quick phone calls. Give this VoIP-based calling feature a try and share your experience with us. If you have any questions or concerns, you can email us at: support@zohoassist.com
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