- Let’s face it: even the best remote support sessions usually start with a tiny bit of friction. A technician has to generate a link, fire off an email, or awkwardly read a session ID over the phone while a frustrated customer tries to figure out where to paste it.
The updated Zoho Assist Quick Support Plugin was built to eliminate that overhead entirely. Installed directly on your customers' devices as a permanent desktop shortcut, this update transforms how help desks connect with end-users. No waiting around for invites, no digging through emails. Access instant, frictionless support when it matters most.
What’s New in This Release?
Customer-Initiated Requests: Instead of waiting for a technician to start a session, customers can now open the plugin and raise a support ticket themselves, sending it straight to your service queue.
Tailored Custom Branding: Create multiple versions of the plugin, each mapped with your organization's unique logos and themes for different customer segments.
Mass IT Deployment: Roll the plugin out seamlessly across hundreds of devices using silent, command-line installation tools.
True Cross-Platform Support: Fully compatible across Windows, Mac, Linux, and even Raspberry Pi setups.
By removing the browser from the equation, technicians get an organized, scalable incoming queue, while end-users get a one-click gateway to instant tech support. Read more about the new Quick Support features here.
Ready to eliminate the friction?
Try it now and experience a smoother way to connect, support, and resolve issues.
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