Say goodbye to remote access security risks: Zoho Assist to the rescue!

There’s no doubt that the online world is filled with intruders waiting for the chance to enter remote sessions. Zoho Assist always strives to ensure maximum security while accessing your remote assets online. Because of that, we’ve analyzed the possible scenarios and introduced strict protocols in place to protect you and your assets from malicious threats.

What are the security risks of remote access and how can you protect yourself while accessing your devices remotely?

Using remote troubleshooting may be easier and more convenient, but it comes with security risks. It’s always a good idea to know what these risks are, so that you can mitigate them and enjoy the benefits of accessing remote devices without the security worries.

It would be best if you were wary of the following protocols while accessing your devices using remote access software:

  • Weak security policies

  • Unprotected VPN

  • Lack of transparency in your remote activity

  • Malicious phishing attempts

Know what and what not to share

By default, Zoho Assist asks for your consent when a remote technician tries to access your device. You can use the following techniques to ensure maximum security and privacy while accessing your remote devices:

➤ Only allow trusted technicians to work on your remote computer

➤ Share only a single screen or an application window based on your privacy preference

➤ Choose to blacken your remote screen and enjoy your privacy while accessing your workstations remotely

As mentioned earlier, the internet is filled with phishing attempts designed to trick you into sharing personal information. Remember, no remote access tool will ask you to share information such as your account details, credit card number, or other such credentials. 


It’s critical to be aware of the security risks that come with remote access and address them to avoid falling prey to opportunistic intruders.

Zoho Assist has taken the following steps to ensure all remote access activity is secure and shielded.

Robust security compliance

Zoho Assist is protected by industry-standard TLS 1.2 256-bit AES encryption protocols, which offer maximum security. Your data at rest is encrypted, to ensure that no one other than yourself has access to it.

We anonymize all Personally Identifiable Information (PII) to respect user privacy at every step of your remote access process. We also conduct Data Protection Impact Assessment (DPIA) periodically to assess risks to personal privacy and continuously monitor the mechanisms to mitigate those risks, and evaluate whether the collection and processing of personal data is justified. Zoho Assist is also General Data Protection Regulation (GDPR) compliant and strictly adheres to all restrictions outlined in the  Health Insurance Portability and Accountability Act (HIPAA). If you aren’t convinced yet, you can have a detailed look at our commitment towards user security and privacy here.

A safe and secure alternative to VPN

Streaming all your traffic via a VPN can be more time-consuming and complicated than it sounds. VPNs are also prone to data theft and external exposure. Users can use Zoho Assist as an efficient VPN alternative and establish secure remote connections whenever needed. Learn more.

Full transparency and warranted data collection

Zoho Assist collects and processes only the necessary data required to initiate a remote support or unattended access session. That includes basic information, such as the technician’s name and customer’s device, IP address, OS name and version, MAC address, and email address and name as entered by the customer.

Customer data is stored in our data centers based on the default domain location of the customer.

  • users’ data will be stored in the United States
  • users’ data will be stored in the Netherlands and Ireland
  • users’ data will be stored in India
  • users’ data will be stored in China
  • users’ data will be stored in Australia

We also have multi-factor authentication via One-Time Passcode (OTP) verification to avoid unauthorized usage of your Zoho Assist account. Zoho Assist also mandates that all free users re-verify their identity once every ten days to prevent intruders’ malicious use online. You can feel free to report any unwarranted abuse of Zoho Assist here. Let us know what you think in the comments!


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