How a social media company you’ve never heard of is primed to revolutionize customer service Posted on April 27, 2015March 18, 2016 by Austin Talbert 8 Mins Read
The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand Posted on April 10, 2015March 18, 2016 by Austin Talbert 8 Mins Read
Can rewriting your mission statement transform your customer service? Posted on March 19, 2015March 21, 2015 by Austin Talbert 8 Mins Read
10 steps for making a huge impact on your customer service Posted on March 7, 2015March 18, 2016 by Austin Talbert 10 Mins Read
The (not so) secret strategy these 10 customer service legends share Posted on March 2, 2015December 5, 2017 by Austin Talbert 13 Mins Read
Which customer-obsessed brand are you? Take the quiz and find your match. Posted on March 1, 2015March 5, 2015 by Austin Talbert 0 Mins Read
2015: The year of the customer Posted on January 7, 2015March 18, 2016 by Austin Talbert 4 Mins Read
The most painful customer service moments of 2014, and how you can avoid them in 2015 Posted on January 1, 2015August 4, 2019 by Austin Talbert 8 Mins Read
Customer service centered around customers, not software. Now that’s zen. Posted on September 19, 2014September 19, 2014 by Austin Talbert 4 Mins Read
The customer service lessons we must all learn from that Comcast call Posted on July 23, 2014July 28, 2014 by Austin Talbert 9 Mins Read
8 tips for measuring (and improving) customer happiness Posted on June 26, 2014March 18, 2016 by Austin Talbert 4 Mins Read
7 benefits mobile customer service apps unleash Posted on June 4, 2014June 10, 2019 by Austin Talbert 5 Mins Read
LiveDesk + Zoho Support = Instant Customer Happiness Posted on January 24, 2014October 18, 2018 by Austin Talbert 4 Mins Read
McDonald’s customer service problem Posted on April 24, 2013June 29, 2020 by Austin Talbert 5 Mins Read
Support customers in LiveDesk, extend the value of Zoho CRM Posted on April 5, 2013December 5, 2017 by Austin Talbert 4 Mins Read
Announcing Zoho LiveDesk: Start delivering instant happiness to your customers Posted on February 26, 2013December 16, 2020 by Austin Talbert 4 Mins Read