Austin Talbert

How a social media company you’ve never heard of is primed to revolutionize customer service

Zoho Desk 6 Min read Read

The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

Zoho Desk 5 Min read Read

Can rewriting your mission statement transform your customer service?

Zoho Desk 5 Min read Read

10​ steps for making a huge impact on your customer service

Zoho Desk 7 Min read Read

The (not so) secret strategy these 10 customer service legends share

Zoho Desk 9 Min read Read

Which customer-obsessed brand are you? Take the quiz and find your match.

Zoho Desk 0 Min read Read

2015: ​The year of the customer

Zoho Desk 3 Min read Read

The most painful customer service moments of 2014, and how you can avoid them in 2015

Zoho Desk 6 Min read Read

Customer service centered around customers, not software. Now that’s zen.

Zoho Desk 3 Min read Read

The customer service lessons we must all learn from that Comcast call

Zoho Desk 6 Min read Read

8 tips for measuring (and improving) customer happiness

Zoho Desk 3 Min read Read

7 benefits mobile customer service apps unleash

Zoho Desk 4 Min read Read

LiveDesk + Zoho Support = Instant Customer Happiness

Zoho SalesIQ 3 Min read Read

McDonald’s customer service problem

General 4 Min read Read

Support customers in LiveDesk, extend the value of Zoho CRM

Zoho SalesIQ 3 Min read Read

Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

Zoho Desk 2 Min read Read