Customer Speak: "We Use Zoho Projects to Run the Entire Company"- Abacus Concepts

You might have read the earlier accounts of how different businesses are using 

Zoho Projects for managing their projects. Today, we are glad to present the story of Mr.

Sudheer Marisetti, the President and Founder of

Abacus Concepts, a specialized database and data analysis consulting company. He would be sharing his

Zoho Projects experience with us.

Over to


Mr. Sudheer Marisetti:
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Abacus Concepts’ Challenge




In our company, most of the technical team is in India. Our clients are primarily in New York and New Jersey, with some in Boston and Virginia as well. We work with our partners in Europe whose products we market, sell and maintain in South Asia and South-East Asia. 

With such a scattered nature of our operations, we needed an online project management tool to support the global nature of our company and clientele and the resulting time zone gaps.

We tried

Basecamp

, but it’s not quite mature enough. We also tried using our clients’ project management tools. Some clients use

JIRA

, for instance, which does a great job of tracking requests and bugs but not powerful enough to cover the whole gamut of project management. And any tool that relies on email to coordinate requests is just hard to manage. Emails get lost. People don’t know how to keep track of them. We’ve also tried using

Microsoft OneNote

and

Excel

to keep track of the work, but it’s not the most efficient way.

And we used

Microsoft Project

, but it fell short for us. One, other people are not aware of the project progress unless you publish it online. We don’t have the means to do that. So I’d send copies, PDF versions to people through email. If I made a small change, I had to email an updated PDF. In a distributed environment like we have – a dozen people in the U.S., a dozen people in India, five or six people in Europe, and me traveling – Microsoft Project is not a good tool.

Zoho Solution

Today, we use

Zoho Projects extensively, almost as much as we use email. We track a dozen client projects in addition to departmental activity outside of our development team.

We not only use Zoho Projects for our income generating projects with our clients but also to run our company.

We created projects for our company administration, finance, marketing, HR, etc. This way we are able to create milestones (long term goals) and tasks and assign them to appropriate individuals and track their progress.

Zoho Projects + Google Apps Advantage

Zoho Projects is tightly coupled with Google Apps, and that helps us a lot. It means, we don’t have to maintain documents in both locations. And the moment we define the dates for a task, it shows up in Google calendars of the people assigned to the task.

Continue to read about how Mr. Marisetti uses Zoho Projects in his company.





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