In the world of sales and marketing, communication is key. The Woztell platform integration for Zoho CRM offers a powerful solution to streamline and automate your communication channels, including the WhatsApp Business Platform, Facebook, and Instagram. This article explores how this integration can help you overcome common challenges and boost sales.
Overcoming the challenge of low email open rates
Email marketing campaigns can consume significant resources, and with younger generations tending to ignore emails, the open rate for emails is around 21.3%. This can feel like a waste of your efforts and resources. Woztell's integration with Zoho CRM allows you to send push notifications on your customers' favorite channels, creating an audience directly from your CRM. For example, WhatsApp push notifications have a high open rate and interaction rate, making them a more effective communication channel.
Streamlining customer support
When a customer contacts you about a problem or a question, they don't want to repeat the same information over and over to every agent. The Woztell and Zoho CRM integration allows you to see the entire chat history in detail, including sent and received messages, the agents that previously interacted with the customer, and even the documents exchanged during the conversation. This not only saves time for your agents but also improves the customer experience.
Unifying your platforms
Switching between platforms to learn about your customers' needs and previous interactions can be time-consuming and inefficient. With the Woztell and Zoho CRM integration, you can send a WhatsApp template message directly from Zoho CRM, and even open an existing Zoho Cliq conversation with a customer from the Zoho CRM lead profile. This unifies your platforms, saving time and improving efficiency.
Creating interactive campaigns
Interactive campaigns can be a great way to engage with your customers and gain their loyalty. With the Woztell and Zoho CRM integration, you can create an audience in Zoho CRM to send push notifications, create message templates for your campaign, and program the messages to launch your campaign. This can help you engage with your customers on a deeper level and boost your sales.
Key features of the Woztell platform integration for Zoho CRM:
Integration with multiple messaging platforms like WhatsApp Cloud API, Facebook, Instagram, or Webchat.
Management of leads and contacts directly in Zoho CRM and automatic chat creation.
Sending of push notifications through WhatsApp directly from Zoho CRM.
Automation of all conversations with workflows and chatbots, and management of them through the Zoho Cliq integration.
The Woztell platform integration for Zoho CRM helps businesses streamline their communication channels and boost their sales. It allows businesses to overcome common challenges, engage with their customers more effectively, and ultimately drive their sales growth.