Introducing Zoho POS for Restaurants in India

Running a restaurant means managing multiple tasks at the same time. An order comes in from a table. Another arrives from Zomato or Swiggy. The kitchen needs to know which dish goes where. Inventory needs to be tracked and replenished, and billing needs to keep moving, all at once.

As a business's order volume increases, new sales channels get added, or the restaurant expands with more staff or multiple locations, those tasks get more complex and difficult to manage. This is true whether a restaurant is moving away from pen-and-paper processes for the first time or already running a multi-outlet operation but facing new growth.

Today, we're happy to announce Zoho POS for Restaurants, a cloud-based point of sale solution built to bring order to that complexity so businesses can run their operations easier. Zoho POS helps businesses manage everything from menus and kitchens to customer orders and tables, all in one place.

Built around how restaurants operate  

Zoho POS has been loved by retail businesses across industries such as apparel, footwear, grocery, supermarkets, hypermarkets, and more, and helped them streamline their day-to-day operations and increase sales. Now, we're bringing the same experience to restaurants, designed for how a kitchen and a dining room actually work.

Most POS solutions in the market do not necessarily help manage all functions of a restaurant business. You might not find in-depth inventory management, fast menu updates, reliable performance during peak hours, or similar restaurant-specific functions.

Zoho POS for Restaurants aims to solve these industry-specific pain points, covering six core areas that handle the day-to-day operational needs of a restaurant.

1. Keep your menu accurate and kitchen orders moving

Create multiple menus, organize items into categories, configure variants and modifiers, and control availability by outlet, channel, order type, and time. You can also offer a QR-based digital menu, so guests always see the latest version without doing a reprint.

Once an order's placed, the POS routes it to the right kitchen station, with KOTs helping the kitchen team track exactly what to prepare and where.

2. Manage orders from multiple channels

Dine-in, takeaway, kiosk, Swiggy, and Zomato orders all land in one unified view. Track every order as it moves through preparation, billing, and payment, regardless of where it came from.

3. Run your floor without losing track of a table

Organize your floor into sections, and see which tables are occupied, free, or ready for the bill, in real time. Staff take orders directly at the table using the Waiter app, and every order stays tied to the right table and routes for preparation, while they keep adding items throughout the guest's visit.

4. Track and manage inventory, recipes, and vendors easily

Restaurant inventory goes beyond finished products. Ingredients get purchased, prepped in advance, consumed through recipes, and replenished continuously. Define recipes and ingredients, track stock consumption, monitor inventory levels, and handle purchases and vendors, all from the same system.

5. Enable customer self-service ordering

With the Kiosk app, guests browse the menu, customize their order, and place it themselves, right alongside your regular POS setup, giving them a self-service option whenever they want it.

6. Handle catering and events without a separate system

For catering, corporate events, or party bookings, you can create advance orders alongside your day-to-day operations, collect advance payments, plan fulfillment, generate invoices, and manage packages and shipments, all from the same system.

Reliable billing even when you're offline  

Zoho POS works across Windows and Android, and lets staff keep billing even when internet connectivity drops. Transactions sync automatically once the connection is back.

You can also generate GST-compliant invoices, accept multiple payment modes, and split a bill across different payment methods.

Manage multiple outlets from one place  

Zoho POS gives multi-location businesses centralized control, while letting individual outlets operate based on their own requirements.

Centrally manage menus and availability, configure outlet-specific pricing, manage purchasing and stock movement, control access to individual outlets, and view consolidated information across every location.

Understand how your restaurant is performing  

Dashboards and reports help you track sales, orders, items, inventory, purchases, payments, taxes, and other key areas, so you always know how the business is doing, across one outlet or many.

Connected to the rest of your business  

Zoho POS connects with the business tools you already use, so information moves freely between restaurant operations and the rest of the business.

Accounting

Zoho POS integrates with Zoho Books, connecting your restaurant operations with accounting and cutting out manual data entry between the two systems.

Payments

Accept and manage payments with Zoho Payments, along with payment providers like Paytm, Pine Labs, and PhonePe, across supported payment workflows.

Customer communication

Use WhatsApp Business and SMS for transactional messages, like order updates and payment-related notifications.

APIs and integrations

For businesses with an existing technology stack, Zoho POS can serve as the restaurant and point-of-sale layer, connecting with other business systems through APIs. This lets you integrate POS operations with your ERP, finance, reporting, data, and other back-office systems, based on your needs.

Built for different kinds of restaurants  

Zoho POS for Restaurants is currently available in India for quick-service restaurants, casual and full-service restaurants, cafés and bakeries, cloud kitchens, and multi-location restaurant businesses.

Whether it's a small restaurant taking orders from a single counter or a growing business coordinating multiple outlets, Zoho POS is designed to bring every part of the operation together.

POS for all  

To empower restaurants to digitize their operations, businesses billing up to ₹12 lakh per year on Zoho POS can use it for free.

Small and growing businesses should always have access to technology. We've always believed software should be commoditized and freely available to every business, and most of what we do at Zoho is an extension of that principle.

As your business and operational requirements grow, you can move to paid plans for additional capabilities.

Start your free trial of Zoho POS today, and let us know your thoughts in the comments below!