Dear Customers,
It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well.
During this upgrade process, all Zoho services will continue to be operational and we do not anticipate any major interruptions in using our services.
We will update this blog once the data centre maintenance is complete. In the rare event that you do experience any issues with our services, please feel free to tweet us @zohocares or email us on support@zohocorp.com and we’ll reach out to you immediately.
Not able to add customers bank details? First, it states it a transaction failure, second the characters max 60? How so, when with your first/last name, ABA, account number, Bank name, savings type and choice of CCD comes out to 77 characters all together? Confused, when will this be fixed?
Plc sir will this upgrade affect the users?
hank you… for informing in advance…
Good Job
I am not receiving my email for the last few months,,
What is my responsibility in the maintenance project? Sara
Hello, I am having difficulties deleting my account. Please kindly assist if possible. Many thanks, Nelly
Dear Peter, Does the process of sending and receiving emails continue to operate during the repair?
Good Day, Thank you for the notice. Can anything be done to improve the search bar? Regards
Thank You!!!
Thank You for informing soon...
Thank you... for informing in advance...
Dear Sir. Peter Balaji, Does the process of sending and receiving emails continue to operate during the repair?
Thanks... Peter......
No incoming mails since this morning. Apparently the outgoing mails are fine. Could you please check on this for me ? Thanks
I hope we do not have any major interruptions. Thanks for letting us know. I do love this service and product!
I hope we do not have any major interruptions. Thanks for letting us know. I do love this service and product!
Thank you For the communication.
Thanks for the advance intimation
Thanks for your information.
Dear Peter, I used Yoho's mail service for my company for 2 years ago, these days I sent email to my clients but many of them can not receive my email, when they called me again, I checked it is done, but they received no email. I felt very disappointed about this matter. If this can not solve soon, I have to change my service into Gmail to use for my company. Thanks
Thank you in advance for: - Define a perfect time window to maintenance (weekend) - Properly announce it (more than 1 week before) - Let us know how to contact you (channels of support) I hope everything work as expected, good luck!
Is there any impact on stability during this time?
Zoho Books are amazing. Please add signature to invoices.
thanks for the update!
Hope we cooperate good
Thanks for the notice. I'm a new Zoho user (Zoho Invoice) and love it so far...you have a great product!
Thank You for the Kind info in earlier.
Thanks for notify us.
Thank you for the prior notice.
Thank you Team
Thanks for the notice! But hope we wont experience any downtime on the mail server or data corruption during those periods
During that period, do we have to worried about sending or receiving email.....?
Thanks team for earlier notice.
Thank you for the advance notice.
is there any chance of data corruption..?
No, your data will not be corrupted and it will be safe!
Is There Any Chance to Hack/Misuse of our Bank Details
will there be any inconvenience caused in your services?
No, we don't expect any interruptions in our services.
Thankyou! Please don't put it off service in working days.
Thanks for your information.
Thanks team for earlier notice.
Thank you for the notice! We love this service
Gracias!!! Thank you for letting us know in advance, just in case
Thank you!
when will the software upgrade notification go away?
I am unable to use my columns in the CRM module, the announcement of the software upgrade is overlapping the columns I need to use to update my leads? please help
Can you check the Zoom settings of your browser? Alternatively, please drop an email to support@zohocorp.com along with the screenshot to help you further.
I understand and thanks.
Thank you for your notification, it is much appreciated! And so happy its not going to affect service. Good luck with the maintenance.
Peter Thank you for notice
The IT department Rocks!!!!!!!!!!!!!
tow much time
Thank You!!!
Thanks
Thanks
Gracias por el aviso!
Thank you for the forethought. Noted and impressed with service.
thank you for informing
thank you. keep up the good work!!!
Well noted
nice to know this
noted
Manual Back from our side is required ? or data will be recovered after maintenance ?
No, it is not required to do a manual backup. Your data will be safe.
THANKS
Thanks for the information..!!
during this period of upgradation do i will face any problem in accessing my account?
No, you should be able to access your account without any interruptions.
very proactive and efficient communication...
Thankyou for prior notice
Thanks Zoho Team ?
rom September 2nd 2017 to September 10th 2017 how to manage work & billing. please rply me.
Thank U....!
Thank you Zoho Team for the heads up!
DOES THIS MEAN THAT SERVICES ARE CONTINUED FOR THIS PERIOD , ONLY SOME CHANCES OF BREAKDOWN ??? OR IT WILL BE COMPLETELY BREAKDOWN ?? PLEASE REPLY.
All our Zoho Services are expected to be operational during this maintenance.
thanks for prior inform
Thanks for your informing.
Thanks for update
Thank You Team.
Thanks for your informing.
That's Great!!!
Thank Zoho Team you for the early notice! :)
Thanks for your informing.
Gracias por los comentarios les envio un saludo cordial
Very impressive customer service
Thanks!,
Thanks
thanks.
Thank you for informing.
Thank you for informing.
thanks for letting us know of the upgrades all the best.
All success and always forward
Thank you
Thank you for advance information.
Thank you for informing.
Thanks! =)
Thxs a lot
Thanks for advance update.
Thank you for the update
Thanks for the vital information !!!
Appreciate your intimation
Thank you, Peter, for letting us know!
Thanks for your information.
no problem
Thanks for update
Thanks for notification...
Thanks Mr. Peter for update. I like ZOHO's service, relation and culture.
Thank You for update
Cheers
Thanks for the update in advance Mr. Balaji
Thank you for the information.
thanks a lot.
Thanks for notifying us & keep doing Great work !
Thanks for notifying us & keep doing Great work !
Thanks, Be Success
Fine & good, thanks
Thank you for informing.
Thanks for the update
thanks for the update
Thanks for letting me know
Thanks for notifying us !
Thanks for updating us!
Dear Peter, Recently, I lost my web site www.innovacion-ac.com, the systems responsable told my that was a failure in the host. Is that correct? Many thanks for your kind answer.
Joining blog.
Thank you for graciously and responsibly informing your customers. Great customer service!
Thank you sir... for give information
Thanks for information and update
Gracias por la notificación.
Thanks..! for keeping us updated. Hopefully your infrastructure maintenance ends soon.
Good things to come. Thanks for you head up.
Tks for the notice and my good wishes that the upgrades go smoothly.
Many thanks for heads up!!!
Awesome, Thanks for the update :)
Good job. Thanks for informing
Thanks for update services.
Thanks for the Advance Information
thanks for the heads up
Are you guys upgrading all equipments in your data center? . 8 days huh .. That's ok0. Worth to wait..
Thanks :)
thank you
obrigada!
great. thanks
Good Job. Thanks!
This is a good development....
Can you please provide instructions on how to whitelist those IP addresses?
You can circulate our IP addresses to your Email Service provider and whitelist the same,
Thank-you very much for the notice and with advice/warning.
Thanks for your up date
Thank God!!! I thought we would be down.
Genial, siempre mejorando.
Thank you for the notice Peter.
Ich lebe als Deutscher auf den Philippines. Mit ZOHO.COM habe ich ein eMail-Programm gefunden, das nicht überladen ist aber alle Informationen enthält. Ich hoffe, dass durch das upgrading keine grossen Unterbrechungen entstehen. regards Wolfgang
We don't expect any interruptions and all our Zoho Services will be operational.
thanks @ upgrade
Thanks for the info.
Gracias por el aviso!
Thanks for advance notification!
Thanks, good job !!!
Peter, Thank you for the effort, and Thank you for the notification. Richard
Thanks for the update However, howcome I cannot send & receive email start from Aug 25 after 1530hrs Hong Kong Time
Is it still persisting? If yes, please send us the screenshot of the behaviour experienced while trying to send email from our Zoho Services to support@zohocorp.com
thanks
unable to receive or send email.
Hey Bhawesh, Are you still experiencing it? If yes, can you drop an email to support@zohocorp.com to assist you further?
OK
Thanks for your update information.
Thanks you, I hope all are Okay after finesse to use.
Thanks for updates
Great. Thanks
Thanks for the update...
kindly send an official Email as well to all zoho customers.
Thanks for the heads up!
Appreciate the update
Ok, Thanks
Good job done
Thanks for telling US!. BTW the service is working better in China recently. Good job!
OK TQ
Thank you! :-)
i LOVE ZOHO!!!! You are a very responsible and responsive company showing your concern for your customers. I tell everyone you are the BEST!!!
Gracias por la notificación
Gracias por la notificacion
OMG, i saw 8 days of maintenance and got scared as shit. GJ guys doing upgrades on datacenters.
ok, bien!
Thanks for the advance notification.
Obrigador pelas informações que nos tem fornecido, seus serviços são multo útil.
Understood. Thank you.
thks for sharing this information!
Will there be any problems in receiving or sending emails? few hours of delay is fine. But not receiving or sending is an issue.
No, we don't expect any delay/failure with email transactions. If you experience any challenges, write to support@zohocorp.com
Hi, Peter, Will this have any impact on latin (Argentina) customers?
Thank you
Thanks for updating !
Thank you for the advance noticed!
Thank you
Mahalo. Carry on
Thanks for the notification!
grazie!
grazie!
grazie!
Great, I wish you guys have controlled environment just in case of any services interrupt. VeravalOnline Pvt.Ltd.
That´s why we love you Pet!!
good day dear sirs, I need my emails to be operationals everytime due to long information and using of the same. thanks and best regards FRA
This is good, proactive communication with your customers. Thank you for the heads up.
Thank you for the info Peter.
Muchas gracias . Saludos Cordiales Favio
Thanks Peter for information
I am a new customer and it is an extremely welcome change from Yahoo. Thank you so much.
Thanks for the advance notice
Thanks for keeping us updated!
Great information. Should we expect the ZOHO service to be slower or some functions to be not available?
No, all of our Zoho Services are expected to be operational.
buenos días tengo un problema correo, al enviarmen infoemacion a el aparece un mensaje donde dice que el dominio de destino no se encuentra o que el buzon del correo del destinatario no esta disponible. Agradecería la colaboración al respecto a este problema.
Are you sending an email from Zoho Mail? Can you drop an email to support@zohocorp.com along with the screenshot to assist you further?
thank you
Hi, Any way to know if my website www.pfisterinternational.school is located at Zoho in the US or in the EU? regards
Thank you for letting us know. Good Customer Service!
Thanks for the update Peter. We love your services. It's neat, easy on the eyes, and user friendly. Hopefully your infrastructure maintenance ends sooner, like Sept. 5th. p.s. It is a Holiday (Sept 2nd to Sept 5th) weekend in US, hopefully this aide in speeding up your process. Regards, Logixs FPD www.logixsfpdesign.com
Gracias por informanos. Edwing de Cali-Colombia
Thanks a lot for the information. If I have any important issue I will reach ASAP.
Thanks a lot for the information. If I have any important issue I will reach ASAP.
Thank you, Mr. Balaji.
Thank you for info
Thank you for notifying us
Thanks for your Mail
Thanks for Info:
Thanks for the heads up. LOVE my fast and secure ZOHO mail. It's the bees knees...
Thank you so much, we know this process will help us improve all together
Thanks very much!
Thanks Mr Peter for the info. M R Menon
Thank you for the informations. Team Tripin.co.in.
Gracias por la información estaremos atentos
thanks for the heads up
Thank You.
thank for notification
Thanks for the message. We appreciate Zoho services!
I hope everything will be fine with the service. Expecting the best. Good luck!
Thks!!
thanks
Thanks for the information
Thanks for the intimation..
gracias por la informacion
Parabéns a equipe pela responsabilidade com os usuários.
Peter, where are the US data centres based? Will it work quicker for Pacific Rim clients (ie NZ & Aus)
Peter, where are the US data centres based? Will it work quicker for Pacific Rim clients (ie NZ & Aus)
Thanks for Advance information.
Thanks a lot for telling us in advance. South America will be affected?
Thanks a lot for info Peter.
Many thanks for telling us well in advance. Will this have any impact on European customers?
Maintenance is planned only in US DC.
thank for notification
Thanks for the info. We've been enjoying your service
Thanks for the advance notification
Thank u for the info
Thanks Peter
Thanks for the advance notification
Thanks a lot for info Peter.
Thanks for Updating
If this will interrupt the service in Egypt. just let us now in advance. Thank you.
Theek hai, kar lo jo karna hai. Shukriya!
thanks Zoho,,, :)
I do not understand why you choose a working period instead of an holiday period like August.
Maybe they're on holiday in August too :-)
In the US only 4 of those days are business days. 4 days are weekend days (2 Saturdays, 2 Sundays) and 1 day, Monday, is a National holiday. August would not be a holiday period for the US.
+100000 agreed
@MB because minimal disruption is planned. RIF.
One week is too long....but ok! Sure that no problem will come.
Thanks for the notification
All the best zoho team . Thumbe up . Seeing forward for more enhanced service.
Ok sir...thanks for your valuable information...
Thanks for the advance notice Peter!
what ever sir .... but please do not make our email HANG
ok
Thanks, Zoho is the best!
Thanks for updating
Thank for the advance notice. We really appreciate. Regards,
Thanks for the advance notification Peter. Appreciate it!
Thanks for letting us know i am not the best computer user now iv used Zoho its getting easier. Just the date on invoices has to be easier to change to Australian day first not month first. Thanks you Peter.
Ok ,
Thanks Peter, Hope all goes well and we do not face any issues.
Please update periodically
Appreciated. Zoho User for all official mails. Hope we do not encounter any problems. One week is too big a period if some unexpected failure happens. Hopefully not. Good Luck.
Are you going to finally fix all the stuff that you made worse in the "new version"? It's still frustrating, I just don't have the time or energy to continue asking you to fix things.
I second that!
Thanks for the advance notice Peter!
Thanks for the advance notice Peter!
thank you
ok
Thank you for let us know, but I wonder if maintenance takes a limited hours during those days or if it´s the whole day..
Thank you for let us know, but i wonder if there`s some limited hours during those days or if it´s the whole day..
where should i include the zoho ip address in Admin Control Panel
Please contact your Email Service provider and circulate our IP addresses to whitelist the same.
All Right
Thanks for the note .
Thanks for the advance intimation. Any precautions to be taken at our end before the start of this PMS or during this period ?
Thank you Peter. Most kind of you to notify us
Good luck on your move, and change management activities, keep us posted our business depends on you guys and we are very impressed thus far. Regards Sureshhttps://teamwebindia.com/
sure
Thanks for Updating
Hi Peter, How about the emails service? Will it be continued in this period?
Yes, we don't expect any downtime and all our services will be operational.
Hi, Thanks Peter. Could you please let me know if we would be able to use the emails in this period of one week? Hoping to hear from you as soon as possible. Regards, Akash www.knowledgekafe.com
Its painful for us. Maintenance period from September 2nd 2017 to September 10th 2017 too much high.
Hi Sir, Thanks for the information, Kindly let us know weather will it affect the operation of the e mail services
No, all our Zoho Services are expected to be operational.
Noted
Thank you so much, your services are awesome.