poll

Poll: What’s the ratio of support reps to sales reps in your business?

Businesses come in various shapes and sizes. Some can generate a lot of new business with a small sales team, but will need a much...

Zoho Support 2 min read

Results: Facebook is the most used platform for community

In a bid to understand how businesses build communities, we had asked a question last week on our poll. We were eager to see what...

Zoho Support 2 min read

Poll: What do you use to build a community around your business?

Building a community around your business is, perhaps, the most important outreach activity you can ever pursue. It deserves such prominence especially because it’s a...

Zoho Support 2 min read

Results: What’s your approach to customer support hiring?

At Zoho, we get to talk to several startup founders and small business owners regularly. A good number of times, the topic of hiring and...

Zoho Support 2 min read

Poll: What’s your approach to customer support hiring?

Beyond the processes you put in place and the helpdesk software that your company uses, the customer service experience is ultimately influenced by the people...

Zoho Support 1 min read

Results: What kind of interactions do you prefer in a ticket?

Last week, we had asked Zoho Support users what kind of interactions they preferred in support tickets. Short interactions are crisp but several such interactions...

Zoho Support 2 min read

Poll: What kind of interactions do you prefer in a ticket?

What happens after a customer raises a support ticket asking for some help? You wade through the ticket to find out what information is available....

Zoho Support 2 min read

Results: Insights about customer support channels

About a fortnight ago, on our poll, we asked you all a question on support channels used by your customers. Before we get to the...

Zoho Support 2 min read

Poll: What channels do your customers use to reach you?

While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s...

Zoho Support 2 min read

Results: We organize our support team by…

Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining...

Zoho Support 2 min read