Prashanth V K

Product marketer. Wide-eyed kid in corporate refuge. Passionate about movies, customer service, technology, and food. Inquisitive and happy!

Introducing Compact Mode, Ticket Peek, and Snippets

Zoho Desk 3 Min read Read

Announcing Zoho Desk — the industry’s first context-aware help desk software.

Zoho Desk 3 Min read Read

Play tag with your tickets

Zoho Desk 2 Min read Read

Announcing Happiness Ratings for Zoho Support

Zoho Desk 2 Min read Read

Cloud Telephony and Mobile Apps for Zoho Support

Zoho Desk 2 Min read Read

Introducing: Notification Center for Zoho Support

Zoho Desk 2 Min read Read

Build Communities. Share Knowledge. Create Happiness.

Zoho Desk 1 Min read Read

Free unlimited users! Freedom from software licenses!

Zoho Desk 2 Min read Read

Poll: What’s the ratio of support reps to sales reps in your business?

Zoho Desk 2 Min read Read

Results: Facebook is the most used platform for community

Zoho Desk 2 Min read Read

Poll: What do you use to build a community around your business?

Zoho Desk 2 Min read Read

Results: What’s your approach to customer support hiring?

Zoho Desk 2 Min read Read

Poll: What’s your approach to customer support hiring?

Zoho Desk 1 Min read Read

Results: What kind of interactions do you prefer in a ticket?

Zoho Desk 2 Min read Read

Poll: What kind of interactions do you prefer in a ticket?

Zoho Desk 2 Min read Read

Results: Insights about customer support channels

Zoho Desk 2 Min read Read

Poll: What channels do your customers use to reach you?

Zoho Desk 2 Min read Read

Results: We organize our support team by…

Zoho Desk 2 Min read Read

Poll: How do you organize your support team?

Zoho Desk 2 Min read Read

Results: For ‘free’ accounts, customer support is…

Zoho Desk 1 Min read Read