IT pros have been looking for ways to support remote customers on iOS devices for a long time. iOS, unlike Android, wasn’t easy to support remotely as it didn’t allow screen sharing. But with more than 700 million iPhone users, and iOS devices being widely used for work, remote support for iOS has become a pressing demand.
This month, Apple released the screen-sharing option in iOS 11, changing the game for iOS remote support. Today we’re glad to announce Zoho Assist – Customer, the easiest way to support remote customers on iOS. Your customers can quickly join your remote support session from their iPhone or iPad. What makes Zoho Assist for iOS Mobile Device Support the best of the remote-support options?
- We support iOS 11 from day one.
- iOS mobile device support comes at no extra cost with the existing professional plan.
- We offer an affordable pricing model with no device limit.
Here’s how you can get started to view an iOS user’s screen remotely.
Start a remote support session. Ask your customer to download the app for their iOS device, install it, and enter the session code for your remote session.
Once the customer joins the session, you can view their screen in real time from your computer, laptop, or mobile device.
The app comes with a built-in Chat that you can use to communicate with the customer while you’re assisting them.
Supporting your remote customers just got a lot easier. If you haven’t used Zoho Assist before, now is a great time to give it a try. Let us know what you think in the comments below!
Nice that this is finally available, but what a ham-fisted approach Apple have taken! I suspect most iOS users aren't going to figure this out, even with the screen guides.