I explained earlier our rationale for why we compete with Google. From our forums today, here is a request for Google Apps integration with Zoho:
… I would like to have an app which will sync docs, spreadsheets, etc. with Google Apps and/or other providers. It will help convince users that they can move their data to the cloud and have a peace of mind …
Here is another request on GMail integration with Zoho CRM:
I will sound like an heresy to suggest. but we have become hooked on Gmail.
Salesforce and Gmail willl very shortly work together.
Is there a remote chance that Zoho and Gmail will work together ? of course the decision is more strategic in nature for Zoho than purely technical.
I wish that this post gets addressed from the Zoho developer team.
Let me state this very clearly: our goal is to fully support Google Apps across Zoho, so we do not consider these requests unreasonable at all. We are working very hard at these kinds of integration. Why haven’t we done it already? I will put it down to the practical reality of software project management. Integration projects are inherently complex, and integration of any two products (even if they are from within Zoho!) is quite involved. A lot of scenarios need to be tested, and that just takes time. We have already embraced Google Gears for offline support and provide sign-in support for Google/Yahoo users. We are working on a lot more of these types of integrations, but it just takes time, so please bear with us.
Our commitment to support the Google suite is not merely tactical. We fully recognize that we live in a Google era, as I outlined in my post IBM, Microsoft and Google Eras of Computing. We believe the best opportunity for Zoho is to align ourselves with the dominant platform, which is now Google, and innovate on the applications. That is how we best serve our customers, and that is how we ensure our own long term prosperity.
By embracing the Google suite, do we risk getting marginalized? If we fail to innovate and provide extra value to customers, we will be marginalized regardless of whether we support the Google suite or not. That explains in a nutshell why we choose to cooperate with Google. It is a huge win for customers, and it keeps us focused on what we need to do to provide extra value.
I have always believed sports analogies get taken too far in business. Google Apps doesn’t have to lose if we have to win. That summarizes our philosophy and world-view.