We enabled a new indexer for searching group related documents on Saturday. As with search related features, the indexer was supposed to index over several days before the feature was officially unveiled. Unfortunately, we introduced a crucial bug in the new search system, which impacted one of our users on Sunday. The search results included 4 documents from other users (shared to their own unrelated groups). As soon as we got notified, we stopped the search subsystem and started a full investigation, which unearthed the bug in 3 hours.
We fixed the issue immediately after the root cause was identified.
While the fix was applied immediately, it was something we should not have let this slip in. It should have been caught in our quality assurance process. We sincerely apologize to the affected user, and all Zoho users as well.
We work hard at Zoho to keep the system functioning well. An error like this is very painful to us, and we take it very seriously. We will be even more vigilant in future. Please accept our humble apologies.
I personally really appreciate the way Zoho team with that issue : transparency & sincerity !
I believe that they will, by any mean possible, keep user's data privacy and integrity; that's very important as information is the most valuable asset, as well as for businesses or physical persons.
Keep on going.Cheers
I personally really appreciate the way Zoho team with that issue : transparency & sincerity !
I believe that they will, by any mean possible, keep user's data privacy and integrity; that's very important as information is the most valuable asset, as well as for businesses or physical persons.
Keep on going.Cheers
[...] UPDATE:Â Less than an hour after I hit publish on this post, Zoho posted a notice on its blog disclosing the [...]
[...] UPDATE:Â Less than an hour after I hit publish on this post, Zoho posted a notice on its blog disclosing the [...]