Stop and take a look around you.
What do you see?
Wherever you are, you’re surrounded by tons of different objects in all manner of shapes and sizes, and the one thing that governs them all is measurement. One inch more or less, and you could end up with a wire too small or a gear that's bigger than what's needed, making it unfit for the job.
From the office to the field, professionals are well-equipped to take measurements on demand, but the average person may not have the necessary measuring tools with them.
To tackle this hitch, we're introducing AR Measurement in Zoho Lens—the vital measuring tool for your remote assistance sessions.
What is AR Measurement?
AR Measurement is an augmented reality (AR) tool that can be used to measure the distance between two points or get the dimensions of an object during a remote assistance session. This tool can be actively used by technicians and customers who join from their mobile device (Android and iOS), and the measurements taken using this tool will be visible to all participants in a session.
Why would I need AR measurement?
It depends on what kind of situation you’re in. Let's explore a few scenarios to get a better idea of how you can make the most of this augmented reality tool.
Working in hazardous environments
Mechanics and engineers who work in everything from engine rooms of ships to the utilities section of industrial plants are generally exposed to confined spaces, high temperatures, high-pressure systems, and heavy machinery equipment. High risks are involved even for basic maintenance or repair works, even more so while taking a measurement with conventional tools.
In such cases, AR Measurement in Zoho Lens ensures the safety of your workforce while they get the job done. This virtual measuring tool allows a user to take measurement of hazardous equipment from a safe distance and maintain a digital record through snapshots, session notes, or recordings.
Customer service
Support engineers and IT professionals often connect remotely with customers to resolve issues in their household appliances or office equipment. During this process, measurements play a crucial role, whether it’s getting the dimensions of the appliance or piece of equipment, the cable length, or the motor belt size.
When customers don't have a measuring tape with them, AR Measurement comes to the rescue. They can use this augmented reality tool to take the required measurements, which can be seen in real time by the remote support engineer.
Remote industrial collaboration
Throughout the process of creating a prototype from a design or a blueprint, the prototyping and assembly teams in the automotive and aviation industries need to work in synchronization for accurate results. Likewise, quality control specialists and safety inspectors remotely check in from time to time to ensure that protocols are maintained and safety standards are upheld.
Measurements play a crucial role in all of these processes, and in the case of remote sessions, AR measurement becomes an essential tool. Participants can take up to nine simultaneous measurements, allowing them to compare and analyze different objects in a single session.
Similarly, there are many ways in which a field service technician, a frontline worker, or a team supervisor can use AR measurement while diagnosing an issue, making notes for spare parts, or checking for irregularities.
Wrapping up
If you’re interested in trying out this feature, you can start a session right away from your organization’s portal.
If you’re new to Zoho Lens, sign up for a free trial and get access to all available features (including AR Measurement) without even using your credit card.
To learn more about AR Measurement and how it works, you can refer to this article.
Feel free to drop any suggestions or queries in the comments below, and we'll get back to you!
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