The right tools make it easy to help family members of all generations across technological differences.
Being the "tech-savvy" one in the family is both a gift and a curse. Helping your grandmother download an OTT app, or showing your dad how to set up folders in her email account, may seem like menial tasks. But to family members less familiar with new technology, these tasks can feel overwhelming. Your ability to guide them through technological challenges might make you the designated computer person in the family.
When living in the same city or the same house, you can drop by to assist your parents and older family members with tech challenges whenever needed. But if you can't be physically present, it maybe difficult for your not-so-tech-savvy loved ones to get proper technical support.
Regardless of the size or complexity of the issue, reliable remote desktop software, like Zoho Assist, provides the means to help family members from any location. You don't even need to be near your computer—you can remotely access your relative's computer or laptop on the go with the Zoho Assist Technician Mobile App.
How can you help non-tech savvy relatives with technology?
Describing issues and giving instructions over the phone can be frustrating for both sides. It's easier to help if you have access to your relative's screen to resolve the issue. Downloading Zoho Assist makes it easy for you to access the device and resolve the issue precisely and quickly.
Remote access cuts out a whole lot of explaining and instructing. And all you have to do is download the right software and access the remote device. Here are some of the features that make it easy to provide remote support to your parents (or other family members):
File Transfer: Share up to 5 GB of files to your family member's remote device and install the necessary software.
Annotation: Mark or highlight a specific section on their screen.
Video call: Make a video call during an unattended session and guide your parents through their technological challenges in detail.
Steps to set up Zoho Assist on your parent's/relative's computers:
Log in to Zoho Assist from your computer or install the Zoho Assist Technician App on your mobile device.
Install Zoho Assist on your family member's computer (or guide them through the installation).
Make sure that both devices have a stable internet connection to start unattended remote sessions.
Start an unattended remote session to access and control your family member's screen.
Educate your family with a few technology basics
Though you can use Zoho Assist to remotely access your family members' devices, it is helpful to educate them on day-to-day technology use. If possible, make some time to sit down with your parents and other relatives to teach them to resolve basic computer problems, and show them how popular apps work. It is also vital to educate them on remote access scams and make sure they know not to give access to their computer to unknown personnel. To save time, you can share a user guide or YouTube video they can refer to for a self-help session.
No matter where you are in the world, you will be able to help as many people as you like with their computer issues. Even if the computer problem is small, it's always easier to sort it out when you can view the screen. Use Zoho Assist to fix technology issues remotely and help your loved ones whenever needed.