Planned maintenance of our US Data Center

Dear Customers,

We had announced in September 2017 about the annual infrastructure maintenance of our US Data Centers in this blog. Because of unavoidable reasons, the activity was postponed and we promised to keep you informed on the future dates.

Planned Maintenance of our US Data Centers is scheduled from 17th December, 2017 to 31st December 2017.

During this upgrade process, all Zoho services will continue to be operational and we do not anticipate any major interruptions in using our services.

We will update this blog once the data center maintenance is complete. In the rare event that you do experience any issues with our services, please feel free to tweet us @zohocares or email us on and we’ll reach out to you immediately.

Update on last year’s maintenance activity can be read here.

If you have whitelisted our Zoho IP address, please include the following IP address also to the list

Thank you for your support. Zoho wishes you & your team Happy Holidays!


58 Replies to Planned maintenance of our US Data Center

  1. I need payable and FLAMISH assistance ! Local representatives are very expensive and mostly not capable ! On top I am not a ICT engineer to understand your language and meanings when I phone; very frustrating ! Nevertheless very happy with Zoho ! Many thanks Peter ! Succesfull 2018 !

  2. I am not getting the verification texts!!!!!!!! Your customer care has not replied since yesterday and I have not been able to login! Your associate keeps asking for the same details.

  3. Hi! I'm trying to renew. However when I press continue, it doesn't take me to the next page. Please advise; thanks. Kind regards.

  4. Thank you for keeping us apprised with Zoho Mail. I love Zoho Mail, and I wish I could say the same for your website support!!! Unfortunately, I have not found that Zoho Cares one whit about the fact that my website has been corrupted and all my pages have apparently been deleted by no action of my own. I have repeatedly sought help in restoring these lost pages, representing many years of work! All I have received from Zoho Cares is a deaf uncaring ear and NO HELP!!! Since I will apparently have to start all over with a website, I will have to look elsewhere for a host unless Zoho Cares intervenes in the very near future!!! I have sent numerous emails about this problem and even spoke on the phone but Zoho refuses to do what they need to do so far! So, again, you have lost a long-time customer, unless Zoho Cares corrects this problem immediately!!!!!!!!!!!!!!

  5. New to ZOHO.... I can't think of a better business that offers great product and interaction with the customer.... with a notification banner like this company. This lets me know if there is a problem.. I know its something that is being worked on. I will be in no hurry and will be understanding of maintenance. Thanks for the notification... All the best to the Zoho teams!

  6. Dear sir if server is going busy on that time how do we create the invoices and estimates pls do inform earlier Regards waseem

  7. we are actively filling a large event in Las Vegas for January, I do hope we do not have any shut down or issues as I do recall my team did experience before when this was happening.

  8. I know this is not the place for this but didn't know where else to tell you. I recently started using Zoho mail, and what an incredibly pleasant experience! I previously thought gmail was amongst the best email interface but your site knocks the socks off of Google. You have no ads, clean interface will all the sophistication some of us want and works flawlessly. Review websites are clearly not doing Zoho justice as it took me a while to find you guys. Really appreciate your ad-free and cost-free services to the people.... with gratitude.

  9. This is a very bad time of year to perform this level of maintenance. The risk of lapses in service during part of the busiest time of year for the North American retail and entertainment economy is too great. I don't know what your customer base in the northwestern hemisphere is, but even if it is 20-30% it warrants pushing maintenance until after the new year.

  10. I'm clear on what to expect, when to expect it, the steps I may need to take regarding IP addresses, and steps to take if I have any unexpected issues. Thank you, as ever, for being so proactive and thorough in your communication with us. You're the best.

  11. Hi Peter. Thanks for the update on the Planned Maintenance. Since it's on US Data Center, I can assume that it won't affect NZ users... right? Look forward to hearing from you soon. thank you and kind regards, Lisa

  12. Thank you for this update! Just to let you know that I love Zoho. For me it is the best e-mail system ever!!! Keep up the good job!!!

  13. Yes, please do some upgrades. The recent hiccups in such things as login screens (and others) are an annoyance (to put it politely)

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