Zoho Support's Customer Portal - New Enhancements

Zoho Support’s Customer Portal, the exclusive interface for your customers to submit and track their requests, just got better. A couple of weeks back, we introduced custom themes support for the customer portal. Today, we are happy to roll out a new set of enhancements to the customer portal, like allowing your customers to view their organization tickets, customizing the portal invitation and configuring the default language.

View Organization Requests in the Customer Portal


All this while, users logging into the customer portal could view and track only the requests submitted by themselves. Now, in the enhanced customer portal, they can also view the requests submitted by others in their organization. Apart from viewing, they can also post a reply and track the status of the requests. This would avoid duplicate requests about similar issues getting posted from an organization, which in turn will significantly reduce the overall number of incoming requests coming into your support portal.

You can enable this from

Setup

>

Customer Portal Settings

>

Customer Portal Access Settings

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Customize Portal Invitation


Also, you can now customize the invitation email sent to your customers to join your organization’s self-service portal. You can select the From address, Reply to address, Subject and the Body of your invitation email. Best of all, you can preview the changes made to your invitation before you hit save. With this personalization, you can have all the content that you wish for in the invitation email that you send to your customers, providing them a seamless support experience.

To customize the portal invitation of your organization, goto

Setup

>

Customer Portal Settings

>

Customer Portal Invitation

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Customer Portal – Language Setting


Till date, a user could access the portal in their chosen language only on signing-up with their login credentials. Otherwise, the portal would be displayed only in English as the default language. Now, an option has been provided to configure the default language for your portal. This ensures that your customers view the portal in the language set by you prior to their login.

To customize the language of your Customer Portal in Zoho Support, goto

Setup

>

Customer Portal Settings

>

Customer Portal Home

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We hope you enjoy using these enhancements and deliver the best possible service for your customers. Feel free to provide us with your feedback on these enhancements at support@zohosupport.com.