Each business is different in its own way. Likewise, each customer is different in his/her own way. A single all-encompassing customer support approach might not...
Zoho Support & Zoho CRM Are Now Closer!
On a daily basis, various people get in touch with your business. They could be leads, prospects or customers. It’s only fair that your software...
Automate the job of your Helpdesk Coordinator – Setup Request Assignment Rules
The typical day of the Helpdesk Coordinator here at Zoho Support is pretty exciting… Receiving hundreds of requests everyday, it is he who manually assigns...
Provide your Customers a Unified Login Experience with Remote Authentication
Which username do I need for this service again? Wait, I am not even signed up… We’ve all been there. Most importantly, we know your customers...
Bridge the Gap between your Customer Support and Engineering…
Don’t stop with tracking your tickets to closure. Now submit a bug for a ticket and track them too. We are glad to announce that...
Zoho Support: Monitor your helpdesk with Time based Actions
We at Zoho Support continue to concentrate on just one aspect. Helping your business to provide an awesome customer support. In this endeavor, we have...
The New Zoho Support: Close Tickets Even Faster
At Zoho Support, we strive to build and maintain quality helpdesk software. Our development team is relentlessly working on rolling out new features that help...
Introducing Zoho Support Express Plans complemented with a brand New UI
We are excited to introduce Zoho Support Express, our latest plan for small businesses and do-it-all teams. Also we are out with a simplified new...
Zoho Support: Our new addition to Google Apps!
So you’ve moved your business onto the cloud, subscribed for a Google Apps account and provided your employees the benefits of interacting with customers on...
Zoho Support’s Customer Portal – New Enhancements
Zoho Support’s Customer Portal, the exclusive interface for your customers to submit and track their requests, just got better. A couple of weeks back, we...