Connecting Zoho with cloud telephony—why and how?

Your customers and prospects expect a personalized experience. When they call, they expect you to know who they are and why they are calling—and the sales and support experiences you deliver significantly influence your prospects’ purchasing decisions and customers' trust in your brand.

But how do you deliver a frictionless, contextual experience to make the most of every interaction?

When you integrate Zoho CRM or Desk with your telephony system, you can quickly identify the caller and see contextual information, including past interactions—all the essentials to deliver a meaningful and personalized conversation over the phone. Integrating the two systems unlocks a host of other benefits such as

  • Shorter lead response time by replacing manual dialing with easy features such as click-to-dial and autodialer

  • Improved productivity and efficiency by eliminating manual call logging

  • Better call management with caller identification via on-screen call pops for all incoming calls, notifications about missed calls, and reminders for outbound calls

  • First-call resolution by AI call routing powered by Zia (Zoho's intelligent assistant) to automatically route calls to match customer needs with agent skills

  • No more telephony hardware that's expensive to procure and maintain, so you can carry on with your business from anywhere

All these features help your sales and support execs enhance the caller experience and improve the effectiveness of their interactions by proactively using data from your Zoho product.

If your business is already using a telephony provider, discover a pre-built integration for your telephone system, and use it for free. Zoho offers native integration with over 100 telephony service providers for businesses of all sizes—from SMBs to enterprises and everything in between.

However, if you're on the market looking for a telephony solution for your business, we understand it can get confusing to make your pick. So we've put together a list of our top picks to help you find the one that best fits your business needs.

Intermedia Unite


 Amazon Connect

Vonage Business

Brekeke PBX



Jive Communications

Integrating Zoho products with your telephone system helps teams to craft personalized interactions, building trust, and lasting relationships that increase customer retention and revenue.


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