Customer Service

Customer Spotlight: Discovering Zoho Makes Companies’ “Dream Come True”

Data Analytics reporting company TapClicks was looking for ways in which to automate processes, organize project management, and manage marketing campaigns. Their search led them...

General 1 min read

5 ways Zoho helps you say “Thank You” to your customers

It’s not that hard to say, “Thank you,” so why don’t we do it more often? As business owners and managers, we get so focused...

Zoho CRM 4 min read

Customer Success Story: How Rivet Solutions Re-Established ThinkLABS’ Sales and Marketing Division with Zoho CRM

Rivet Solutions is a consulting company that provides dynamic IT and business solutions in a variety of divisions to clients around the world. About eight...

Zoho CRM 3 min read

How a social media company you’ve never heard of is primed to revolutionize customer service

Hear that steely twang bouncing around? No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is...

Zoho Support 6 min read

The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

  In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw,...

Zoho Support 5 min read

Can rewriting your mission statement transform your customer service?

An army of one, a behemoth business of 10,000, or a team somewhere in between—every company needs a distinct mission statement to define, defend and...

Zoho Support 5 min read

The (not so) secret strategy these 10 customer service legends share

If you plan to thrive in the era of the customer, now is the time to improve your customer service. Regardless of how your customers...

Zoho Support 9 min read

Which customer-obsessed brand are you? Take the quiz and find your match.

Zoho Support 0 min read

2015: ​The year of the customer

Good riddance​ 2014 and hello 2015. A new year, new beginnings, an opportunity to reflect on the past year and set goals for the next one,...

Zoho Support 3 min read

Customer Spotlight: Company flourishes with Zoho CRM after Salesforce Disappointment

“We had more Excel files than we knew what to do with.” It was September 2014 and national head of auction operations G. Praveen Kumar...

Zoho CRM 3 min read