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Customer Service Software

How a social media company you’ve never heard of is primed to revolutionize customer service

Hear that steely twang bouncing around? No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is...

Zoho Support 6 min read

The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

  In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw,...

Zoho Support 5 min read

The (not so) secret strategy these 10 customer service legends share

If you plan to thrive in the era of the customer, now is the time to improve your customer service. Regardless of how your customers...

Zoho Support 9 min read

8 tips for measuring (and improving) customer happiness

Dear Newark Airport Express, Not that you care, which you made glaringly obvious during our interactions, but your customer service sucks. Actually, sucks is far...

Zoho Support 3 min read