Help Desk

Agent performance analytics powered by Zoho Reports

In the previous post on help desk analytics, we spoke about some key metrics to monitor in order to run a successful help desk. In this...

Zoho Reports 2 min read

Make Smart Business Decisions with Advanced Help Desk Analytics

“In 2017, 89% of businesses will compete mainly on customer experience.” – Gartner With pricing no longer the distinguisher it used to be, customer service has...

Zoho Reports 3 min read

Zoho Support: Keep your Customers Informed using the SMS Add-on

One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now...

Zoho Desk 1 min read