Help Desk Software

8 tips for measuring (and improving) customer happiness

Dear Newark Airport Express, Not that you care, which you made glaringly obvious during our interactions, but your customer service sucks. Actually, sucks is far...

Zoho Support 3 min read

Play tag with your tickets

Remember the good old days when you used Post-it Bookmarks to mark your favourite pages of a book? Each color meant something different and there...

Zoho Support 2 min read

Announcing Happiness Ratings for Zoho Support

The ultimate goal for any business is to acquire more customers and serve them in the best way possible. Sounds simple and straightforward, doesn’t it?...

Zoho Support 2 min read

Is your response quick enough? Here’s how to find out!

Today, a colleague showed me results of a survey that almost threw me off my seat! It was from a study conducted by CMO Council on how end consumers...

Zoho Support 1 min read

New in Zoho CRM: Zoho Support Integration, Campaign Members, and more…

Marketing Automation, Customer Support and Project Management just got better with Zoho CRM! Our latest updates will tell you how. Add Campaign Members to a...

Zoho CRM 2 min read