Customer Support

Announcing the new ‘eWidget’ in Zoho Mail

Multitasking is an unavoidable part of the modern workplace. Juggling different apps, switching between dozens of browser tabs, and managing cobbled-together workflows is just the price...

Zoho Mail 3 min read

Announcing AI, Process Management, Marketplace for Zoho Desk

Service management has become much harder for enterprise companies in the past decade, owing to a rise in the number of touchpoints throughout the customer...

Zoho Desk 4 min read

Win big with integrated Sales and Support analytics

In our previous posts on Help Desk Analytics (part I, II, III), we talked about monitoring key metrics to improve customer support. In this post,...

Zoho Analytics 3 min read

3 Realities Support Pros Wish Their Sales Teams Remembered

This is a guest post by Greg Smoragiewicz, Senior Manager of Content Marketing at Aircall. The Customer Support desk is still a foreign country to many...

Zoho CRM 3 min read

How to Engage with Prospects and Customers to Optimize Conversion and Retention

The goal of every marketing and sales team is to guide their target audience through each stage of this funnel. But how does one go from...

Zoho SalesIQ 3 min read

Online Forms 101: Creating contact forms that mean business

If you’ve ever thought “What do online forms have to do with my business?” we’re here to explain. Paper forms take way too much time...

Zoho Forms 2 min read

Introducing Mobilisten: In-app chat support for your mobile applications

Businesses around the world are going mobile as people want to get things done on the go. Mobile users are accustomed to getting everything with the tap...

Zoho SalesIQ 2 min read

What’s brewing at Zoho Recruit?

Now get access to the all new CRM two-way sync, post jobs onto CV Library and Job Rapido, and much more on one of the...

Zoho Recruit 2 min read

Announcing Zoho Desk — the industry’s first context-aware help desk software.

Today, we are announcing the release of Zoho Desk — the first context-aware customer support software — that presents customer issues against the broader context...

Zoho Desk 3 min read

Slow and steady is the smart way to grow your business.

We’ve all had to sit in on some crisis meeting about sales not being as fast as before, support tickets taking longer to close, and...

Zoho CRM 3 min read